Current jobs related to Customer Service - Ho Chi Minh City, Ho Chi Minh - WeCopy Fintech Inc
-
Customer service
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Talentia Consulting Full time ₫2,400,000 - ₫6,000,000 per yearSalary: usd/month + performance bonusLocation: HCMC, working remotely until the office is set upJob Responsibilities:1.Manage buyer conversations, accurately handle customer inquiries and complaints. Provide user-centric solutions to enhance customer satisfaction and trust in UGREEN.2.Promptly address and follow up on customer issues. Perform statistical...
-
Customer Service
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Tập Đoàn Khải Hoàn Land - Khai Hoan Land Real Estate Group Full time ₫6,088,000 - ₫12,240,000 per yearCompany DescriptionKhai Hoan Land Real Estate Group is among Vietnam's leading real estate corporations, providing a wide range of services including distribution, investment, project development, and talent training. With a strong business strategy and comprehensive network, the company builds world-class real estate projects while fostering a creative,...
-
Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Capella Gallery Hall Full time ₫2,500,000 - ₫7,500,000 per yearCompany DescriptionCapella Holdings is a dynamic business group specializing in premium event services, hospitality, and lifestyle experiences. With a portfolio of distinctive brands such as Capella Gallery Hall, Riverside Palace, Chloe Gallery, and others, we are committed to delivering excellence in customer experience and setting new standards in...
-
Customer Service
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Monee Full time ₫1,500,000 - ₫3,000,000 per yearJob DescriptionDirectly deal with customer on complex complaints that L1 cannot handle.Directly handle the task of L1 Frontline when inflow a lot and on campaign days. Willing to learn new things and adapt to the new environment quickly.Take high responsibility for serving customers by wow Customer Service.Get new initiatives to improve processes, daily...
-
Customer Service
3 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full timeDepartment OperationsLevelExperienced (Individual Contributor)LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Customer Service
1 day ago
Ho Chi Minh City, Ho Chi Minh, Vietnam BIN Corporation Group® Full timeABOUT US:We are looking for the best talent in the industry to join our incredible our team. We're expanding across the globe and are looking for passionate people to join us.The role is fast-paced, rewarding, and incredibly diverse and is best suited for those who thrive in a dynamic online chat, email, and telesales environment. Our dedicated team offers...
-
Head of Customer Service
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Nha Khoa I-Dent Full timeJob Salary Range: /monthRequirement:• 2–5 years of experience in the premium service industry (preferably in dentistry, healthcare, spa, hospitality, or aesthetics).• Deep understanding of Vietnamese customer behavior and psychology in the mid- to high-end segment.• Proven ability to develop and implement service processes, train teams, and handle...
-
Customer Service Manager
1 day ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Talentnet Corporation Full timeTalentnet's client - An international company is looking forCustomer Service Managerwho will be responsible for leading and optimizing customer care operations in Vietnam to ensure superior customer satisfaction, loyalty, and retention, while aligning with company's global standards and local business objectives.Key ResponsibilitiesStrategic Leadership: ...
-
Customer Service Manager
3 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Michael Page Full timeStrong global network with long-standing industry reputation.Career growth in a stable and well-structured logistics company.About Our ClientOur client is a well-established organization operating in the transport and distribution industry. They are a medium-sized company with a strong presence in the market, dedicated to providing high-quality services in...
-
Customer Services Officer
3 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Central Retail Full timeCustomer Service Officer is the point of contact for 2ndtier to support BUs (Business Units) customer service/call center to investigate cases and furnish resolutions.Job description:Provide BUs with reliable up-to-date and complete informationManage customers'requests and complaints. Collaborate with related functions to deliver appropriate solutions and...
Customer Service
2 weeks ago
Responsibilities
- Customer Review Management
: Monitor and respond to customer feedback on review platforms. - Financial Transaction Support
: Assist customers with transaction and transfer processes, ensuring clear and efficient guidance. - Ticket Support Management
: Oversee and handle customer support requests via email and other channels, coordinating with relevant departments when needed to accelerate resolution. - Live Chat Support
: Interact with and assist customers through online chat channels, ensuring prompt and effective responses. - Customer Satisfaction Monitoring
: Analyze daily feedback to evaluate customer satisfaction and improve support processes. - Unresolved Requests Handling
: Review pending requests from the previous shift and ensure no customer requests are left unattended. - Phone Support
: Handle customer requests via phone calls when required.
Requirements
- At least 6 months of experience in customer support or a related field.
- Good English proficiency, equivalent to TOEIC 600 / IELTS 6.0.
- Agile, proactive, and a strong team player.
- Professional work attitude, growth mindset, and responsibility in handling tasks.
- Proficient in Microsoft Office.
- Experience with customer support tools (ticket systems, chat platforms, etc.) and knowledge of financial transactions/payments is a plus.
Compensation & Benefits
- Base salary:
USD 500
(fixed, not dependent on sales performance). - Night shift allowance.
- Provision of work equipment.
- In-depth training in the financial field.
- High opportunities for career advancement.
- Welfare: Health insurance and other benefits according to company policy.
- Additional perks: Company trip, regular Happy Hour, Year-End Party (YEP), etc.
