Technical Business Analyst

2 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam CUBICSTACK SOLUTIONS Full time
Top 3 reasons to join us
  • Attractive Salary
  • You'll work with great people
  • We embrace new technologies in designing systems
Job description
Position Overview

We are seeking a Technical Business Analyst with expertise in backoffice systems to bridge the gap between business requirements and technical implementation. The ideal candidate will design operational flows, document system requirements, and optimize backoffice processes.

Key Responsibilities

Requirements Analysis & Documentation

  • Gather and analyze business requirements from stakeholders across operations, compliance, customer service, and finance teams
  • Translate business needs into detailed technical specifications and user stories
  • Create comprehensive documentation for backoffice workflows, data flows, and system integrations
  • Maintain up-to-date process documentation and system architecture diagrams

Flow Design & Process Optimization

  • Design and map user lifecycle flows (registration, verification, payments, rewards, retention)
  • Create workflow diagrams for operational processes including payment processing, promotional campaign management, and risk assessment
  • Optimize existing backoffice processes to improve efficiency and reduce manual interventions
  • Design role-based access controls and permission structures for backoffice users

Backoffice System Management

  • Configure and customize backoffice platforms for user management, CRM, promotional engines, and payment systems
  • Work with B2B platform providers
  • Design and implement reporting dashboards for operations, finance, and management teams

Technical Integration

  • Collaborate with development teams on API integrations between backoffice systems and third-party service providers
  • Document integration requirements for content providers, payment gateways, and compliance tools
  • Support integration of CRM platforms, fraud prevention systems, and analytics tools
  • Ensure data consistency across multiple systems

Stakeholder Collaboration

  • Serve as liaison between technical teams, operations, compliance, and business stakeholders
  • Conduct requirements gathering sessions and system demonstrations
  • Train backoffice users on new features and processes
  • Provide ongoing support for backoffice operational issues
Your skills and experience
  • English speaking is required
  • 3+ years of experience as a Business Analyst in the online entertainment or digital platform industry
  • Strong understanding of platform backoffice operations and user lifecycle management
  • Proficiency in creating flowcharts, wireframes, and technical documentation using tools like Lucidchart, , Figma, or Miro
  • Understanding of promotional mechanics, campaign management, and user incentive structures
  • Experience with SQL for data analysis and reporting
  • Excellent analytical and problem-solving skills
Why you'll love working here
  • Attractive salary - 13rd month salary and performance bonus
  • A great team behind you - you'll work with great people who love solving problems
  • Equipment provided includes Macbook Pro and widescreen monitor
  • Premium healthcare package
  • Monthly team dinners and annual company trips
  • Opportunity to greatly improve English skills with CubicStack's international client
  • Embracing multiple, new technical stacks to accelerate business development
  • International Working Environment

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