Senior Technical Business Analyst

ABOUT THE JOB

As a
Technical Business Analyst
within NAB, you'll assists with the decomposition of work, writing Business Outcomes, Epics, Features, and User Stories so that their squad clearly articulates value, acceptance criteria, and estimates to get their work done. They support decision making with clear, insightful analysis, which allows the Product Owner to make decisions on ideation viability, sequencing, and shaping business context.

YOUR JOB RESPONSIBILITIES

1. User Story Definition

• Collaborate with Product Owner and stakeholders to understand, analyze, and document business requirements, ensuring alignment with product vision and value delivery.
• Support the definition of Lean Canvas, Epics, Features, and User Stories, and facilitate backlog prioritization.
• Translate customer insights into well-structured User Stories with clear Acceptance Criteria for the development team.
• Apply rigor and technical discipline to requirements definition and validation.

2. Planning & Engagement

• Partner with stakeholders to articulate product vision, define problems/opportunities, and outline desired future states with measurable outcomes.
• Gather inputs and produce clear requirements to enable accurate estimation.
• Work ahead of the team to prepare requirements for upcoming Business Outcomes, Epics, and Features.
• Share accountability for backlog refinement and estimation during planning sessions.
• Proactively identify and escalate risks, blockers, and continuously seek process improvements.
• Be available to clarify requirements, assist in breaking down Stories, and participate in Sprint reviews.

3. Other Key Responsibilities

• Decompose work into Business Outcomes, Epics, Features, and User Stories to establish a product backlog.
• Manage Epic sequencing, communicate with senior stakeholders, and recommend trade-offs in technical decisions.
• Collect and analyze data to support informed decision-making in complex environments.
• Own current/future process maps, interaction models, and customer journey maps aligned with enterprise architecture.
• Structure problems logically and perform deep analysis to articulate Epics in Progressive Elaboration documentation.

YOUR SKILLS & EXPERIENCE

Must have

• Having 5+ years' work experience as a Business Analyst (in any industry)
• Excellent English communication skills (both verbal & written) and strong Presentation capabilities
• Working knowledge of technical concepts (e.g. user interfaces, API, databases, system integration) and dealing with technical stakeholders
• Experience in the UI/UX or understanding of user-centric mindset
• Strong project experience across multiple business units and complex environments and methodologies
• Advanced skills in using suitable tools for business modelling, drawing business and technical flows/diagrams, creating mock-ups /wireframes/prototypes, etc.
• Good skill in Elicitation and Requirement analysis & documentation with a high-level focus on details
• Hands-on experience working in Agile/Scrum team; able to support the team as Scrum master if needed.
• Hands-on experience in influencing and collaborating with internal stakeholders such as Product Owners, Solution Designers and Architects
• Strong problem solving and troubleshooting skills, with detail-oriented mindset
• Experience about PowerBI, PowerQuery on Excel other Data tools

Nice-to-have

• Experience or knowledge of BABOK Knowledge Areas
• Bachelor's Degree, preferably in IT, Business, Computer Science, or related area
• Experience in the Banking or Financial Services industry
• Preferable about data analyst experience, or working experience with project related to large scale, large data
• Any additional certification or training in BA, PO, UX or related area (e.g. PSPO, CSPO, CBAP)

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

• Attractive salary
• 20-day paid annual leave and 7-day paid sick leave
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and occasional gifts of appreciation
• Extra benefits on your work anniversary

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Access to digital learning platform such as Udemy
• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
• Sponsored English course with native teachers
• Opportunity for training in Australia

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance
• State-of-the-art & modern Agile office
• Food and beverages in the office pantry
• Employee Assistance Program to improve your physical and mental health
• Annual team activities and company events
• A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you

If this excites you, let's have a chat over a cup of coffee

It's more than just a career at NAB

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.