Senior Administrator

1 week ago

Hanoi, Hanoi, Vietnam Techcombank (TCB) Full time ₫12,000,000 - ₫30,000,000 per year

Job Purpose

  • Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Company's regulations/processes, ensure progress and quality of assigned work.
  • Contribute to the enhancement of efficiency in debt settlement activities by contributing ideas to develop debt settlement processes and guidelines
  • Contribute to the enhancement of efficiency in credit operations by participating in fraud detection in the operational process

Key Accountabilities (1)
I. General Responsibilities

  • Strictly follow AMC's Labor Regulations
  • Perform work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments.
  • Comply with AMC's training and work arrangements

Key Accountabilities (2)
II. Professional Responsibilities

  • Implement the field strategy, search, verify information and urge customers to pay back debts :
  • Receive customer list, study historical records to understand customer information, debt and arrange priority list for handling, prioritize the implementation of collection of high-risk customers
  • Implement Field Collections according to the right scenario and strategy, fully record operational results on the data system, ensuring KPIs are met.
  • Implement the risk mitigation plan arising in the process of Field Collection:
  • Receipt of customer requests
  • Evaluate and analyze the current situation of customers and/or operational status
  • Proposing on suitable risk mitigation plan
  • Deploy the approved risk mitigation plan
  • Participate in fraud detection in the operational process:
  • Implement fraud detection in the process of checking customer records and actually touch to customers
  • Notify manager about customers with fraud signal
  • Coordinate with related parties to provide customer information with the consent of competent approval.

Key Accountabilities (3)
III. Perform other related tasks as requested by upper-level managers

Key Relationships - Direct Manager
Manager, Field Debt Collection/ Senior Manager, Field Debt Collection

Key Relationships - Direct Reports
None

Key Relationships - Internal Stakeholders
Relevant functions at AMC

Key Relationships - External Stakeholders

  • Professional departments/branches/transaction offices of the debt transferor; - Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcers,... - Other relevant organizations and individuals.

Success Profile - Qualification and Experiences
Degree/Occupation: College graduate or higher

Experience: Not required

English: According to the regulations of the Company from time to time

Expertise

  • Preferably those having professional knowledge in the field of law, economics, finance and banking.

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