Senior Expert, Distribution Administration

2 days ago

Hanoi, Hanoi, Vietnam Techcombank (TCB) Full time

Job Purpose
'Develop and optimize of business quality assurance frameworks across all distribution channels. This role ensures transparency, compliance, and operational excellence, while serving as a strategic advisor to executive leadership and cross-functional teams on incentive governance, performance management, and risk control.

Key Accountabilities (1)
Consulting on control policies & business processes throughout the company

  • Develop integrated compliance frameworks combining operational, legal, and ethical dimensions across distribution.
  • Design lifecycle governance for agent codes: issuance, transitions, suspension, revocation, and reactivation.
  • Advise on violation handling policies, post-sale audit protocols, and internal investigation procedures.
  • Assess systemic risks from sales data, sales force behavior, and client feedback; propose enterprise-level prevention mechanisms.

Key Accountabilities (2)

  • Design Performance & Incentive Governance
  • Design multidimensional performance frameworks covering sales volume, quality, compliance, and policy persistency.
  • Advise on incentive, recognition, and contest structures aligned with sale forces development strategy.
  • Oversee transparency, fairness, and efficiency of commission and incentive disbursement; recommend tech and process upgrades.
  • Analyze incentive policy impact on sales force behavior, sales quality, and operational risk.

Key Accountabilities (3)

  • Policy Advisory & Control System Enhancement
  • Act as strategic advisor to executive leadership on distribution quality governance and sales force management.
  • Design real-time dashboards, reporting systems, and monitoring tools for sales quality oversight.
  • Recommend upgrades to inspection workflows, alert mechanisms, and violation analytics platforms.
  • Support development of advanced training programs on compliance, ethics, and performance management for channel leaders.

Key Relationships - Direct Manager
Senior Manager/Director, Distribution Quality Assurance

Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Internal Function, Divisions in company

Key Relationships - External Stakeholders
Ministry of Finance (for licensing and regulatory compliance), bancassurance partners (for sales execution and contest coordination), certified training institutions (for agent qualification and upskilling), CRM technology vendors (for license, contest and training systems), and audit or reinsurance partners (for operational process reviews and sales governance support).

Success Profile - Qualification and Experiences
University degree in related fields such as finance, insurance, banking, business administration or information systems.

Priority is given to candidates with a master's degree or professional certificate (eg LOMA, AII or quality management certificates - QA).

Understanding of the life insurance sector through internal training courses or insurance industry certificates.

At least 12 years of experience in quality management, distribution operations or internal audit in the insurance industry, especially life insurance; Priority is given to candidates with experience in the bancassurance model or working with partner banks. Understanding of sales processes, agent licensing, contract management and compliance with legal regulations.

  • Senior Expert, Distribution Administration

    2 days ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    21 Oct 2025Senior Expert, Distribution Administration & Quality Assurance Category: DistributionJob Type:Facility: Retail BankingJob Purpose'Develop and optimize of business quality assurance frameworks across all distribution channels. This role ensures transparency, compliance, and operational excellence, while serving as a strategic advisor to executive...

  • Senior Manager, Distribution Administration

    4 days ago

    Hanoi, Hanoi, Vietnam Techcombank Full time ₫10,000,000 - ₫20,000,000 per year

    11 Nov 2025Senior Manager, Distribution Administration & Quality Assurance Category: DistributionJob Type:Facility: InsuranceJob Purpose'Lead the end-to-end business quality assurance function across life insurance distribution. Ensure transparent, compliant, and high-performing sales operations. Drive policy formulation, risk control frameworks, performance...

  • Expert, IT Administration

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techcombank Full time ₫10,000,000 - ₫20,000,000 per year

    26 Nov 2025Expert, IT Administration Category: Technology DivisionJob Type:Facility: TechnologyJob PurposeThe Job Holder: Coordinate IT division activities and operations to secure efficiency and compliance to company policiesKey Accountabilities (1)IT Administration: Coordinate IT division activities and operations to secure efficiency and compliance to...

  • Director, Distribution Support

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techcombank Full time ₫50,000,000 - ₫150,000,000 per year

    13 Oct 2025Director, Distribution Support Category: DistributionJob Type:Facility: Retail BankingJob PurposeComprehensive leadership of business support functions in the life insurance distribution system, ensuring close connection between operations - technology - sales force. Shaping the strategy for developing support functions, improving consultant...

  • Senior Expert

    1 week ago

    Hanoi, Hanoi, Vietnam ICONIC Co., Ltd.(ベトナム転職のアイコニック) Full time $1,200,000 - $1,800,000 per year

    A Japanese global leader in management consulting is calling for talented candidates for the position ofSENIOR STAFF/ SENIOR EXPERT(LEGAL)** 𝐒𝐚𝐥𝐚𝐫𝐲 𝐫𝐚𝐧𝐠𝐞: 𝟓𝟎,𝟎𝟎𝟎,𝟎𝟎𝟎 𝐕𝐍Đ** 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐇𝐨𝐚𝐧 𝐊𝐢𝐞𝐦, 𝐇𝐚 𝐍𝐨𝐢Job...

  • Expert, Policy Services

    2 days ago

    Hanoi, Hanoi, Vietnam Techcombank Full time ₫400,000 - ₫1,200,000 per year

    12 Nov 2025Expert, Policy Services (Techcom Life)Category: OperationsJob Type:Facility: OperationsJob Purpose'Holds a specialized role in handling complex insurance policy transactions, providing interdepartmental consultation, and contributing to process standardization. This position plays a key part in system improvement initiatives and elevates the...

  • Expert, Policy Services

    2 days ago

    Hanoi, Hanoi, Vietnam Techcombank (TCB) Full time $60,000 - $120,000 per year

    Job Purpose'Holds a specialized role in handling complex insurance policy transactions, providing interdepartmental consultation, and contributing to process standardization. This position plays a key part in system improvement initiatives and elevates the technical capabilities of the entire Policy Service function.Key Accountabilities (1)Specialized Policy...

  • Senior Expert/Expert, Operational Risk

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techcombank (TCB) Full time ₫2,500,000 - ₫7,500,000 per year

    Job PurposeThe role is responsible for developing, enhancing, and implementing the Operational Risk Management Framework for the insurance business. The job holder ensures that all operational risk exposures across products, services, processes, and systems are effectively identified, assessed, monitored, controlled, and reported in compliance with...

  • Senior Executive Assistant

    4 days ago

    Hanoi, Hanoi, Vietnam Techcombank Full time ₫700,000,000 - ₫1,000,000,000 per year

    2 Dec 2025Senior Executive Assistant Category: Risk Management DivisionJob Type:Facility: Risk ManagementJob PurposeThe job holder serves as the primary point of contact for internal and external parties on all matters pertaining to the CEO Office and provides high level and confidential support to the administration of the CEO Office. The job holder serves...

  • Expert, Claims

    6 hours ago

    Hanoi, Hanoi, Vietnam Techcombank (TCB) Full time $80,000 - $1,200,000 per year

    Job Purpose'plays a pivotal role in evaluating, processing, and providing technical guidance for high-complexity insurance claims. This position is accountable for ensuring accuracy, transparency, and compliance within operational procedures, while contributing to system enhancement and strategic cross-departmental collaboration to elevate process...