Customer Services Specialist

7 days ago

Ho Chi Minh City Metropolitan Area, Vietnam TotalEnergies Full time ₫1,200,000 - ₫1,800,000 per year

*Contexte et environnement*

  • LPG business
  • Working with all departments and customer.
  • As coordinator of CS, Logistics, Plant, and customer.

*Activités*
Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex, sexual orientation, and family/parental status. We believe Diversity makes us better.

  • Key Activities:

Sales order process:

  • Communicating via phone, Zalo, Email with Customer/Distributor for orders and issues, invoices; confirm the schedule and arrival time of truck delivery
  • Handling debt control, negative and pushing for settlement with Sales support and release orders.
  • Taking of sales order full process: receiving order
  • Discussing with customer for alternative cases
  • Working with plant and logistics for processing, scheduling, delivering
  • Following up to remind order from customer.
  • Following up order & delivery after working

Customer payment:

  • Pre-dunning in some exceptional cases
  • Reminding, following up payment and overdue
  • Following up payment promise after unblocking order
  • Updating payment status of overdue

Promotion:

  • Following up promotion program launched by Sales and Marketing
  • Working with Marketing, Plant and Logistics to delivery promotion gift to customer

Others:

  • Calculating monthly discount of customers base on approved scheme
  • Handling discount deduction exactly and legally.
  • Working with AR for booking deferred payment and specific cases
  • Fulfill other tasks and/or assignments requested by the line managers whom the employee directly/indirectly reports to, and/or tasks requested by the board of management.

*Profil du candidat*

  • Bachelor's degree in Business Administration, Commerce, Business Marketing or equivalent.
  • Minimum 3 years of experience in Customer Services or Sales Admin/Operations in multinational companies.
  • SAP knowledge will be an advantage.
  • Fluent in Vietnamese & English.
  • Good communication skills with a collaborative and team-oriented approach.
  • Ability to work under high pressure while maintaining a customer-focused mindset.
  • Proficiency in computer skills and MS Office, especially in MS Excel.

*Informations supplémentaires
TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.*

  • Customer Service

    5 days ago

    Ho Chi Minh City Metropolitan Area, Vietnam GBG Group Services Limited Liability Company Full time ₫1,200,000 - ₫2,400,000 per year

    About UsWe are a global leader in ticketing services, providing seamless online experiences for a wide range of sports, concerts, and live events. Our platforms,includingGigsbergandFootball Ticket Net, serve fans worldwide with access to top events and football matches. Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of...

  • Customer Service Specialist Vietnam

    7 days ago

    Ho Chi Minh City Metropolitan Area, Vietnam Belimo Full time ₫900,000 - ₫1,200,000 per year

    Customer Service Assistant, VietnamThis role is responsible for end-to-end order management and sales support for key accounts and OEM customers in Vietnam. Key duties include processing orders in SAP, ensuring timely shipment and invoicing, and performing debt collection. The position requires meticulous management of sales reports and sample orders,...

  • Customer Service Quality Control Specialist

    3 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam FE CREDIT Full time

    ResponsibilitiesPerform monitoring and evaluating the quality of all channels including Inbound, Outbound, E-Com, Customer Care, Customer Service Support to evaluate customer service quality, identify mistakes & give feedbacks to Business Units in Customer Service Department.Prepare training contents and conduct trainings to other Business Units in Customer...

  • Customer Service Specialist

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam Company Inc. Full time

    **Customer Service Specialist (Vietnam | Work From Home)** **Location**: Vietnam (Remote) **Salary**: USD 500-600/month + Performance Bonus **Experience Required**: Minimum 6 months in Customer Service (Electronics preferred) **Language**: Proficiency in **Chinese** (required) **About the Role** We’re looking for a **Customer Service Specialist**...

  • Customer Service Sales Specialist

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam FlowerCorner Full time ₫120,000 - ₫240,000 per year

    We're looking for a Customer Service Specialist who is proactive, customer-focused, and passionate about creating joyful experiences for our customers. You'll interact directly with customers via online channels and hotline, assist with orders, resolve issues, and help drive sales through thoughtful consultation.ResponsibilitiesCustomer Consulting:Engage...

  • Customer Service Ambassador

    20 hours ago

    Ho Chi Minh City Metropolitan Area, Vietnam PALAZZO - Sheraton Saigon Grand Opera Hotel Full time

    On Floor:The Customer Service Ambassador is responsible for providing excellent customer service to all customers and representing Palazzo Club in a positive and professional manner. Ambassador will be a brand representative, who creates a welcoming environment and a personal touch to each customer's experience.Manage the Palazzo Club Desk's counters and...

  • Customer Service

    19 hours ago

    Ho Chi Minh City Metropolitan Area, Vietnam TÜV SÜD Full time

    TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices...

  • Customer Service Executive

    5 days ago

    Ho Chi Minh City Metropolitan Area, Vietnam GroupG Asia Pacific Full time $600,000 - $1,200,000 per year

    Job DescriptionPosition: Customer Service ExecutiveLocation: Ho Chi Minh CityReports to: Head of Customer Service DeptDepartment: Business DevelopmentCompany Overview:Established in 2003, GroupG Asia Pacific is a dynamic group of companies headquartered in Singapore with subsidiaries in France and Vietnam, dedicated to providing end-to-end solutions for...

  • Customer Service Specialist

    9 hours ago

    Thành phố Hồ Chí Minh, Vietnam DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 88452 Time Type: Full Time Customer Service Specialist **DSV - Global transport and logistics** DSV is a dynamic workplace that fosters inclusivity and...

  • Customer Services

    1 week ago

    Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) About us SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. In this role We are currently...