Customer Service Ambassador

1 day ago


Ho Chi Minh City Metropolitan Area, Vietnam PALAZZO - Sheraton Saigon Grand Opera Hotel Full time
  • On Floor:
  • The Customer Service Ambassador is responsible for providing excellent customer service to all customers and representing Palazzo Club in a positive and professional manner. Ambassador will be a brand representative, who creates a welcoming environment and a personal touch to each customer's experience.
  • Manage the Palazzo Club Desk's counters and assist with Palazzo Membership enrollment.
  • Provide excellent and delightful service to all potential Palazzo guests and assist them with their needs and requests.
  • Attending daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
  • Answers all inquiries concerning the Tier program and explains Tier Program benefits.
  • Meets and greets players on the Palazzo Club floor, at special events and promotions.
  • Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
  • Responsible for identify and attract potential new customers for development of high-end customers.
  • Responsible to handle all requests, complains and concerns of customer.
  • Handles customers retention and reactivation.
  • Welcomes guests, provides exceptional customer service, encourages guests to enroll guests in the Membership/Tier Program.
  • Arranges for special services related to top tier players.

Qualifications

  • At least 1 - 3 years' of relevant work experience
  • Bachelor's Degree in Business or Marketing or equivalent combination of secondary education and experience preferred.
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Read, write, and speak fluent English and preferably with other language such as Korean


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