Customer Service Ambassador

**Hạn nộp**: 31/08/2025 Mức lương: 20 - 30 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
5
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
14/07/2025 16:14
MÔ TẢ CÔNG VIỆC
**Duty and Responsibilities**:
** On Floor**:

- The Customer Service Ambassador is responsible for providing excellent customer service to all customers and representing Palazzo Club in a positive and professional manner. Ambassador will be a brand representative, who creates a welcoming environment and a personal touch to each customer’s experience.
- Manage the Palazzo Club Desk’s counters and assist with Palazzo Membership enrollment.
- Provide excellent and delightful service to all potential Palazzo guests and assist them with their needs and requests.
- Attending daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
- Answers all inquiries concerning the Tier program and explains Tier Program benefits.
- Meets and greets players on the Palazzo Club floor, at special events and promotions.
- Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
- Responsible for identify and attract potential new customers for development of high-end customers.
- Responsible to handle all requests, complains and concerns of customer.
- Initiates phone contact with premium patrons to drive trips.
- Reconciles all comps outside of point redemption.
- Maintains a detailed record of each customer’s account.
- Handles all room, spa, transportation, flight reservation request from customers.
- Handles customers retention and reactivation.
- Welcomes guests, provides exceptional customer service, encourages guests to enroll guests in the Membership/Tier Program.
- Arranges for special services related to top tier players.

** Another Task**:

- Telemarketing:

- Daily call customer based on the provided list from CRM (member draw, event, promotion, rebate, missing customer.
- Blast SMS for free play expiration, birthday promotion and another designed promotion.
- Internal conduct checking customer services from Palazzo service (BD’s Service, Operation’s Service, Floor environment).
- Conduct telemarketing program by quarterly based on the provided list from CRM.
- Performs other duties as assigned.

QUYỀN LỢI ĐƯỢC HƯỞNG
2. Allowance, incentives and tip
3. Health Premium & Accident Insurance 24/7; Social; Health and Unemployment Insurance according to the Vietnamese Labor Law.
4. Holiday, Birthday, Married,...
5. Outing trip, Staff party
6. Annual heath check
7. Trade union
8. Others benefits (Parking, Meal, Uniform,...)
YÊU CẦU CÔNG VIỆC
REQUIREMENTS/EDUCATION
- Ability to work independently.
- Ability to handle phone call from guests and company during on duty period.
- Ability to walk and stand for long periods of time.
- Must maintain good personal grooming habits and carry self in a professional business manner.
- Bachelor’s Degree in Business or Marketing or equivalent combination of secondary education and experience preferred.
- Must have previous experience in a Casino/Hotel environment with strong knowledge of hospitality and service standards.
- Must be able to solve problems and deal with a variety of situations.
- Must have knowledge of Windows based programs such as Word, Excel, and Outlook.
- Must possess excellent written and oral communication skills.
- Must present an overall professional appearance.
- Must be able to work a flexible schedule, including weekends, holidays and nights as needed.
- Must be able to read, write, and speak fluent English and preferably with other language such as Mandarin, Korean, Japanese, etc.. will be additional plus point.

YÊU CẦU HỒ SƠ
English Resume