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Customer Service
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Responsibilities
● Receive customer inquiries from the Marketing team and consult with international ones (entrepreneurs, multi-national corporations, etc.) based on their needs for corporate services related to start-ups, bank account opening, etc. via email, live chat, and phone calls in English.
● Present, promote and sell services to prospective customers to meet individual monthly targets.
● Collaborate with the Customer service staff/Sales Admin to complete orders as the company's procedure (This task will be trained later).
● Maintain customer relationships.
● Manage customer data and orders on CRM.
● Provide regular, transparent, detailed feedback and reporting on personal performance (if requested) to Team Leader/Head of Department.
● Other tasks assigned by Team Leader/Head of Department.
Qualifications
● Fluent in English
● Bachelor's degree in English Linguistics, Economics, Banking, Business Administration, Business Laws, etc.
● At least 1 year of work experience in related fields such as Sales, Customer Service, Service Consulting Corporate Services, etc.
● Highly effective teamwork spirit, time management, organizational, negotiation and problem-solving skills
● Excellent knowledge of MS Office
● Familiar with documentation and CRM system
● Proactive attitude, hardworking, able to work both independently and within a team, able to multitask
● Having a basic knowledge of Economics, Finance, or International Banking is an advantage
Benefits
● Flexible working time, 7 hrs/day, Mon - Friday.
● Annual Leaves: 12 days + birthday leave + seniority leave.
● Social insurance, Health insurance, and Unemployment insurance (Vietnamese Law).
● Annual health check-up.
● Private healthcare package (PVI) for employees for 1 year or more.
● Salary review.
● 13th-month salary.
● Bonus on National Holiday, Birthday + Year-end bonus based on performance and business results.
● Internal training & career development opportunities, and external L&D budget sponsorship.
● Team-building, Company trip, Christmas, Charity, Year End Party, Mid-autumn, etc.
● A professional, dynamic, international working environment.
