PMO – Performances

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam CellphoneS Full time

About the Role

As CellphoneS accelerates its long-term strategy in
Consumer Electronics (CE)
, expands
DC capacity & provincial Hubs
, grows our
Logistics fleet
, and strengthens the
O2O retail model
, we are looking for a
PMO – Performance & Strategic Projects
to join our leadership team.

This role is perfect for someone who wants to
drive real operational impact
, lead strategic projects, and shape the next generation of DC & Logistics at scale.

You will partner directly with the Head of DC & Logistics to:

Elevate performance across DC, Hubs, and Logistics

Lead multi-year strategic projects (DC/Hub expansion, fleet scaling, WMS/LMS rollout)

Support business growth across Social Commerce, Marketplaces & App Commerce

Accelerate O2O transformation & seamless customer experience

What You'll Own (Key Responsibilities)

Performance Management & Analytics

  • Build and maintain KPI frameworks for DC, Hubs & Logistics.
  • Develop productivity models for inhouse shippers, vans, and trucks.
  • Analyze performance across Online, O2O, Social Commerce and App channels.
  • Deep-dive operational issues and drive cross-functional improvement plans.

Strategic Projects Management

DC & Hub Expansion

  • Support planning new Regional Hubs (Mekong Delta, Central Region, Highlands…).
  • Define layout, storage design, workforce model & routing flows.

Logistics Optimization & Fleet Scaling

  • Develop roadmap to expand fleet and routing capability.
  • Integrate new 3PL partners, optimize SLA & cost/order.

Tech Implementation

  • Co-lead WMS 2025–2026 implementation.
  • Support rollout of LMS/Onwheel (routing automation, live tracking).
  • Collaborate with Tech to optimize App performance & multi-channel conversion.

Commercial & Channel Expansion

  • Enable operations for TikTok Shop, Facebook Shop, Marketplaces and App Commerce.
  • Ensure stock readiness, routing flows, SLA compliance.

O2O Experience Enhancement

  • Streamline flows between Online → Store → Delivery.
  • Improve conversion, SLA & customer satisfaction across O2O touchpoints.

Cross-functional Collaboration

  • Act as PMO hub across Tech, Finance, Sales, Stores, Marketing, CS, B2B & 3PLs.
  • Support business cases, financial modeling & BOD reporting.
  • Maintain governance: reporting, risk log, RAID, timeline control.

What We're Looking For

Must-have

  • 2–4 years in PMO, Project/Program Management, BA, Performance roles in Retail/Ecommerce/Logistics.
  • Strong project management and stakeholder coordination skills.
  • Solid analytical skills: Excel/Sheets, SQL (optional), BI tools.
  • Understanding of DC, Hub, Last-mile, Routing & 3PL operations.
  • Familiar with O2O and multi-channel operations.
  • Strong communication and problem-solving ability.

Nice-to-have

  • Experience with WMS, TMS, OMS or order-flow systems.
  • Experience in Social Commerce or Marketplace operations.
  • Background in fleet scaling & logistics network optimization.
  • Understanding App funnels & conversion optimization.

Key Attributes

  • Strategic thinker with strong execution capability.
  • Proactive, structured, detail-oriented.
  • High ownership, solutions-driven, thrives in fast-growth environments.

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