Director, IT Quality Engineering

27 Oct 2025

Director, IT Quality Engineering

Category: Technology Division

Job Type:

Facility: Technology

Job Purpose

The Job Holder:

• Establish enterprise quality assurance program with clearly defined QA process/procedures
• Establish proactive and reactive quality controls (monitor, report và audit) to ensure high quality, first-time-right, and process compliant. Provide analysis on collected QA data to provide insights for all to improve.
• Establish comprehensive testing standards, practices, and techniques. Establish rules, guidelines Administer/manage test environments and access policies.
• Gather, evaluate, and analyze business needs for assigned project work to advise and produce end-to-end detail test plan and test cases.
• Establish and operate the product/system quality control through the evaluation, review, quality monitoring according to the processes, guidelines, standards and quality criteria issued by Quality Engineering.
• Establish proactive and reactive quality control measures (monitoring, reporting and evaluating) to ensure high quality, first-time implementation and process compliance. Provide detailed information and analysis of the collected Quality Control data for all projects and employees to improve.
• Perform quality measurement, evaluation and analysis through quality metrics to make quality improvements, processes, guidelines,...
• Participate in the development/improvement of quality processes, guidelines, standards and indicators
• Establish comprehensive testing standards, practices, and techniques. Administer/manage test environments and user access.
• Gather, evaluate, and analyze business needs for assigned project work to advise and produce end-to-end detail test plan and test cases.

Key Accountabilities (1)

1. Deploy the work

2. QA process/procedure

3. Proactive and reactive quality controls (monitor, report and audit), QA data
4. Apply QA best standard, practice, method and tool (example: ISO, Lean Six Sigma).
5. Controlling the application of quality processes, guidelines, standards and targets at all stages of the product life cycle.
6. Control product quality in accordance with requirements, standards and quality norms.
7. Monitor, evaluate, participate in the investigation of the cause of errors and incidents to find out the relationship, deficiencies in the quality assurance/control and testing activities, thereby drawing lessons from building a library of lessons learned, improving processes/instructions/quality indicators; applied in training and quality control
8. Apply best Quality Control practices, methods and tools.
9. Test standard, practices, and techniques for all kind of test (Functional and non-functional)
10. Administer/manage test environments and user access.
11. Test strategy, test design, test plan, test scenario/case, test report
12. Increase automation test ratio
13. Participate in the development/improvement of quality processes, guidelines, standards and indicators

Key Accountabilities (2)

1. Risk management and compliance

2. Define solution and metric to monitor, report và audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service.

3. Monitor, report và audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service
4. Manage bugs according to software testing process. Coordinate with related departments to fix/re-test errors.
5. Monitor post go-live issues and compare with test result to prevent risk of un-cover test or low performance.
6. Perform work in accordance with policies, regulations, processes, guidelines, designs and service quality commitments (SLAs); Use and update the standard set of Test Case Library (Master Test Case Library)
7. Deploy and maximize testing tools and management tools; Automate the testing process to increase test productivity and efficiency.

Key Accountabilities (3)

PEOPLE MANAGEMENT

- Oversee human resources planning and execution (headcount & costs) of their function/ sub- function

- Attract, onboard and retain the right talents for a high- performing team

- Establish and communicate sub- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line

- Manage sub- function/ function performance & provide feedback regularly (following the annual performance management cycle)

• Define team's capability requirements and enable team member's professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.

• Motivate and recognize team members' contributions towards the team's shared goals

• Responsible for developing talents within the function/ sub- function

• Act as a role model and promote corporate culture at function/ sub- function level

• Understand & communicate relevant HR offerings to team members.

Success Profile - Qualification and Experiences

Qualifications:

• University graduate or higher majoring in information technology, computing, telecommunications, finance or banking
• Foreign language: English/ according to TCB's regulations in each period

Work Experience:

years of experience in managing a team that conducts software testing assessments in financial/services/telecommunications organizations. The experience includes the following aspects:

• Strong professional knowledge of technology systems in the bank.
• Having solid testing professional knowledge as ISTQB (International Testing Certificate is preferred) or equivalent knowleadge and experience.
• Knowledge of at least 1 programming language and SQL Server database.
• Having understanding, knowledge in working with quality standards such as TCVN, ISO, Lean Six Sigma,...
• Experience in information technology and banking
• Experience in software testing

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