Center Manager

6 days ago

Ho Chi Minh City Metropolitan Area, Vietnam Apollo English Vietnam Full time

Locations:
Hanoi & Ho Chi Minh City

Apollo English is hiring Center Managers – leaders who want more than a job.

This role is for professionals who commit to results, thrive under pressure, and are ready to run a business unit that truly makes an impact.

Your Role

As a Center Manager, you will act as the
mini-CEO
of your center – setting strategy while staying close to the details. You'll build and lead high-performing teams, drive business growth, and ensure every learner's experience meets Apollo's standards.

Strategic Responsibilities

  • Plan, forecast, and review center performance on a monthly and quarterly basis.
  • Define sales & customer experience targets and adjust strategies to deliver growth.
  • Ensure strong cross-functional alignment with Academics, Operations, and Sales.
  • Shape the culture of your center, building a motivated and committed team.

Operational Responsibilities (Daily/Weekly)

  • Track sales, service, and retention KPIs daily and weekly; act fast when numbers are off-track.
  • Monitor pipeline, customer feedback, and retention risks, then implement corrective actions.
  • Coach, train, and motivate staff to meet weekly performance goals.
  • Handle parent complaints and sensitive issues directly with professionalism.
  • Manage scheduling, staffing, and expenses to keep operations efficient and smooth.

Who We're Looking For

  • Bachelor's degree or higher.
  • 3+ years of management experience, preferably in education, service, or international business.
  • Proven success in sales and customer experience.
  • Strong leadership, data-driven decision-making, and operational excellence.
  • Fluent in both English and Vietnamese.
  • Resilient, structured, and committed to results.

What You'll Gain

  • A dynamic, purpose-driven environment where your decisions matter.
  • A clear leadership development pathway and fast-track career growth.
  • Education sponsorship for your family members.
  • Competitive salary with full insurance and benefits.
  • The chance to make a real impact in shaping education in Vietnam.

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