Associate, Business Operation

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ABOUT THE JOB

• As a Associate DRCO (Deregistered Company Operations), the primary responsibility is to process information to assist the client on deregistered company cases that necessitate investigation, blocking, and account closure, including process information within client's system for and preparation of remittance files, ensuring compliance with obligations and NAB's code of conduct.

• Communicate efficiently with colleagues in the onshore and offshore DRCO team, processing information to co-ordinate to ensure that the client respond to customers in a timely manner. This includes working closely with the onshore DRCO team on escalations.

• Process information to request, track, and follow up on requests made to other teams for account blocks and closure for complex products and services to ensure that blocking and closure is completed by the client in a timely manner.

YOUR JOB RESPONSIBILITIES

• Work closely with the onshore DRCO team in managing DRCO cases across the re stages of the end-to-end process. 

• Proceed information to assist the client for its performance of advanced account blocking and closure, including the transfer of funds between customer accounts and the Customer Remediation Operating Suspense Account.

• Management of DRCC (Deregistered Company Closures) mailbox - review and response to Inbound queries from colleagues and escalation requests.

• Operate within defined processes, policies and guidelines, and contribute to refining these by applying knowledge gained

• Maintain broad yet detailed knowledge of NAB Products, Processes, Policies and Procedures

• Display professional and ethical behaviour in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position.

• Supporting junior team members in building their knowledge

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YOUR SKILLS AND REQUIREMENTS

• Minimum 3-5 years of working experience in operations, highly preferable experience in Banking or Financial Service industry. 

• Excellent verbal and written communication in both English and Vietnamese. 

• Understanding of Compliance obligations.

• Ability to grasp complex ideas and process changes.

• High level of attention to detail. 

• Demonstrate curious mindset and ability to investigate. 

• Must be well organised and able to prioritise tasks. 

• High commitment and teamwork spirit.

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

• Attractive salary

• 20-day paid annual leave and 7-day paid sick leave

• 13th month salary and Annual Performance Bonus

• Monthly allowance for team activities

• Premium welcome kit and occasional gifts of appreciation

• Extra benefits on your work anniversary

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain

• Clear roadmap for career advancement in both technical and leadership pathways

• Access to digital learning platform such as Udemy

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

• Professional banking qualifications through the Career Qualified in Banking (CQiB) program accredited by FINSIA.

• Sponsored English course with native teachers

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance

• State-of-the-art & modern Agile office

• Food and beverages in the office pantry

• Employee Assistance Program to improve your physical and mental health

• Annual team activities and company events

• A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

If this excites you, let's have a chat over a cup of coffee

It's more than just a career at NAB

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.