Associate Director, Risk

Job ID: 43111

Location: Hanoi, VN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 10 Nov 2025

JOB SUMMARY

The role of Associate Director, Risk & Control, VN is responsible for identification, assessment and management of the end-to-end process risks for assigned processes within the Corporate & Investment Banking, Coverage (CIB Coverage) Process Universe; ownership of first line of defence and to ensure effective implementation of Operational Risk Framework [under the Enterprise Risk Management Framework]), controls and governance within CIB Coverage VN.

The role is also responsible for overseeing the proper execution of the processes in line with standards set by the Global Process and Risk Framework Owners and monitor deviations from global Standards.

RESPONSIBILITIES

Strategy

Assigned Process Ownership

The role will take responsibilities for risk management of the designated processes assigned to him/her by Country Lead, Risk & Control VN, and will be accountable for:

• Identification and management of the end-to-end processes as defined by the CIB Coverage Process Universe and associated risks for the activities carried out by the business (including those that are hubbed or outsourced).
• Implementing CAS (Control Assessment Standards) to monitor the effectiveness of the controls and standards governing the end-to-end process.
• Being accountable to the Group Process Universe Owner(s), framework and policy owners and implementation of the control requirements applicable to the process.
• Escalating significant risks and issues to the Country Lead of Risk & Control, Process Universe Owners and relevant Risk Framework Owners.

Business

• Responsible for maintaining an awareness of the wider business, economic and market environment in which the Group operates.
• Continuously evaluate and identify operational risk implications of business strategies and programmes and provide guidance on any operational risk remediation actions.
• Responsible for contributing to and ensuring adoption of relevant COO and Group Conduct & Control initiatives within CIB Coverage VN.

Processes

Responsible for:

• ensuring adherence to specified BAU operational risk deadlines (ORE/MRE), along with the consistent execution of CST / KCI for relevant processes.
• being a key escalation recipient for the business for all operational risk related incidents and queries that impacts CIB Coverage VN.
• taking risk ownership over assigned processes including those performed centrally or by GBS/ Managed services and that validation checks are performed – specifically ownership of residual risk evaluations and associated remediation activities.
• coordinating with stakeholders at Group/ country to increase transparency and share key developments, learnings and best practices.
• supporting the business in CIB Coverage VN and R&C team in minimizing operational risks and losses and ensuring material operational losses are investigated (RTT/ RCR) to prevent recurrence.
• Identifying non-standard processes and ensure appropriate control mechanisms are implemented and approved.
• engaging CPO to ensure the necessary ADO is raised to better manage regulatory change in country and ensure oversight over manual workarounds.
• having regular dialogue with key stakeholders to keep abreast of issues, process & product changes, regulatory changes, new policies, compliance reviews and audits.
• collaborating on regulatory projects representing CIB Coverage VN.

People & Talent

• Assist the R&C Country Lead in driving appropriate culture and values. Setting appropriate tone and expectations for the team, working in collaboration with risk and control partners across all functions to effectively embed a strong culture of risk awareness and good conduct for CIB staff.
• Assist the R&C Country Lead in acting as a key point of escalation, identifying generic and operational risk issues and mitigating these effectively. Ensure the adoption of best practices for Risk & Control within the team, help drive efficiencies and act as a role model and providing guidance where required.

Risk Management

• Responsible for identifying operational risks for new products/ processes and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks in country.
• Responsible for raising awareness of business controls, governance and supervision responsibilities amongst relevant staff in the country and ensure an appropriate culture amongst all staff in this regard.
• Responsible for ensuring compliance with policies applicable to CIB which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for efficiency improvements.
• Responsible for speaking out on emerging risks for the businesses in country and across the region.
• Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for business staff and country Risk & Control Teams members.
• Responsible for peer review, audit socialization and overseeing remediation of (audit) findings, and exceptions.
• Responsible for developing strong working relationship with country, regional and Group risk, process and product stakeholders to facilitate end-to-end investigation of business issues.

Governance

• Participating in the effective running of CIB Coverage Business Risk Forum (BRF) in the country.
• Responsible for ensuring adequate governance and oversight of operational risk in CIB Coverage VN, through the escalation and appropriate resolution of risk exposures to the Country Risk Committee (ERC/ CFCRC/ others) as required.
• Responsible for escalation of issues, blockages, challenges and trends to the R&C Country Lead.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the business in the Country. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Help drive the first line and R&C team within the country to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters in country and across the region.

Key Stakeholders

• CIB Coverage Head, VN
• Country COO
• Group Internal Audit
• Country Legal
• Operations (Country / GBS / GTO)
• CIB Segment/Product Heads & COO
• Client Management
• CIB Coverage BPM
• GBS Hub
• Country CFCR
• Head of Conduct & Control
• Group Conduct & Control team
• GPOs teams
• Cluster R&C Heads across ASA

Other Responsibilities

• Embed Here for good and Group's brand and values in first line operational risk management.

Qualifications

• Knowledge of Corporate & Investment Banking Coverage, Transaction Banking and Financial Markets products – to enable assessment of cross-business issues.
• Knowledge of the Coverage policy/procedures/ standards for Corporate and FI clients would be important
• Strong report and Risk Paper writing skill would be essential.
• Ability to independently drive new initiatives, lead and perform risk thematic reviews with minimum guidance.
• Clear understanding of the Bank's Operational Risk Framework and the wider Enterprise risk mgmt. framework or equivalent experience gained in other organisations.
• Strong analytical skills, detail-focused with the ability to interpret large volume of information.
• Problem solving skills with ability to influence across all levels of business.
• Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships.
• Relevant business experience in operations, business analysis or project management would be an advantage.

Role Specific Technical Competencies

• Business process design
• Process management
• Operational risk
• Regulatory environment
• Internal controls
• Risk management
• Interpersonal relationship
• Banking products

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.