IT Desktop Support Technician

2 weeks ago

Biên Hòa, Đồng Nai, Vietnam Sky Systems, Inc. (SkySys) Full time ₫30,000 - ₫60,000 per year

Job Description:

Job Title: EUC IT Desktop Support Technician
BACKFILL Support

Location: Biên Hòa, Dong Nai, Vietnam

Job Type: This is a
BACKFILL
support role, when the primary engineer goes on leave (planned or unplanned), we will inform you at least 24 hours prior when there is on-site support required.

Job Requirements:

Technical

  • Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.


•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50 lbs.
  • Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
  • Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

  • Experience of ticketing tools (ServiceNow / Remedy etc.),

_ Non-Technical_

  • Good Customer management skill,
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Driven and result oriented.
  • Passionate about the work

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