Senior telesales

1 day ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time
Job Description
  • Conduct outbound calls (Telesales) to customers to introduce and sell sterilizer machines/autoclaves (products related to the nail industry).
  • Receive and handle customer inquiries, requests, and complaints; perform customer care and sales activities via phone calls, online chat, and email.
  • Support product promotion through telemarketing activities.
  • Successfully transfer qualified customers to the partners order processing department.
  • Update customer information into the companys database.
  • Carry out consultation and customer care calls for specific campaigns.
  • Prepare daily, weekly, monthly, and quarterly reports.
  • Provide training for new staff when necessary.
  • Supervise Telesales agents.
  • Ensure all KPI targets are achieved.
  • Training period: counted as probation period (85% of total salary).
Candidate Requirements
Agent Qualifications
  • Minimum education: College degree, preferably in Business, Marketing, or related fields.
  • Fluent in English communication; must provide certification equivalent to IELTS 5.0 or Aptis level B2.
  • Proficient in Microsoft Office Specialist (MOS).
Professional Skills
  • At least 12 months of telesales experience.
  • Experience in B2B consultation and sales.
  • Experience working with CRM systems and customer information management.
Industry Experience
  • Experience in the beauty or cosmetics industry.
  • Experience in the nail industry is a strong advantage and will be prioritized during interviews.
Soft Skills
  • Strong listening and customer care skills, with the ability to effectively receive and process information.
  • Strong closing skills and effective objection-handling.
  • Good management and organizational skills.
Attitude Requirements
  • Proactive in coordinating with supervisors and managers.
  • Willing to communicate, share ideas, and make constructive proposals.
  • Persistent, disciplined, and committed to the job.
Benefits
  • 13th-month salary bonus & holiday bonuses (April 30 May 1, September 2, New Year), birthday gifts.
  • Provided training in soft skills and professional knowledge before starting.
  • Participation in professional training programs and company activities such as travel, cultural events, sports, and team-building.
  • Company policy for personal events (weddings, funerals, sickness).
  • Dynamic and open working environment with opportunities for learning and career advancement.
  • Annual leave: 12 days per year.
  • Other benefits in accordance with Vietnamese Labor Law.

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