IT Manager

2 weeks ago

Ho Chi Minh City Metropolitan Area, Vietnam Elitez Asia Việt Nam Full time $40,000 - $60,000 per year

Role Overview:

o The MO Manager will lead the IT Middle Office team responsible for managing non-ERP systems and ensuring seamless post-go-live support across platforms such as
UWB, LIMS, WB.NET, iHRP, DocHub eSign
, and other digital initiatives. This role combines project management, system support, and stakeholder engagement to ensure operational excellence and continuous improvement.

Key Responsibilities:

o Project Management & Delivery

  • Presenting system proposal, idea for system improvement and system enhancement.
  • Lead implementation and rollout of non-ERP systems across multiple sites.
  • Develop and manage project plans, budgets, and timelines.
  • Coordinate with vendors and internal teams to ensure successful delivery.
  • Monitor project KPIs and ensure alignment with business goals.

o Post-Go-Live Support

  • Oversee system maintenance and support activities for live systems.
  • Establish and manage support SLAs and incident resolution processes.
  • Ensure system stability, performance, and user satisfaction.

o Team Leadership

  • Manage and mentor a team of specialists and deputy managers.
  • Assign responsibilities across Business Partnering, Rollout & Support, and Customer Build teams.
  • Foster a culture of ownership, accountability, and continuous learning.

o Stakeholder Engagement

  • Collaborate with business units to gather requirements and align solutions.
  • Act as the primary point of contact for system-related escalations.
  • Provide regular updates to senior leadership on project and support status.

o Process Improvement & Governance

  • Identify opportunities for digitalization and automation.
  • Ensure compliance with internal audit, ISOC, and security standards.
  • Maintain documentation and reporting standards across all initiatives.

Requirements:

  • Bachelor's degree in IT, Engineering, or related field.
  • Minimum 5 years of experience in IT project management and system support.
  • At least 2 years as a Manager or Project Management experience or equivalent experience.
  • Minimum 1–3 years of experience working in FMCG, Supply Chain, Logistics, or Warehouse companies.
  • PMP certificate is a plus.
  • Proven experience in supply chain and operation processes, Supply Chain Solutions (Procurement, Transportation, Warehouse, Logistics...).
  • Knowledge of Supply Chain, Factory (FMCG) processes is a plus.
  • Strong leadership and communication skills.
  • Good communication English.
  • Vendor management and contract negotiation.
  • Experience in managing cross-functional teams and outsourced partners.

Working Time:
Monday to Friday (8:00 AM – 5:00 PM)

Location:
District 1, HCMC

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