Expert, Customer Relationship Management

2 days ago

Hanoi, Hanoi, Vietnam Techcombank (TCB) Full time

Job Purpose
Establishing relationships, taking care of, maintaining and developing Customers Relationship, recognizing Customer needs and providing financial solutions and banking services for Enterprises in accordance with CIBG segment safely, efficiently and professionally.

Key Accountabilities (1)
Engage in relevant direct business Functions as follows

  • Building and developing customer relationships
  • Implement customer understanding
  • Coordinate with Economic Sector to identify and deploy customer CVP
  • Develop ACP, action plan and implement customer consultation
  • Effective management by customer

Specifically, The Work To Be Done

  • Managing, exploiting and developing relationships with customers in the assigned customer portfolio (mainly customers with diverse financial needs), ensuring to meet and exceed TOI as planned and controlled good debt quality of its entire customer portfolio

Submit and defend credit proposal (if any) at Credit Commitee for approval.

  • Regularly review the existing portfolio, in order to detect early warning signals and potential risks. At the same time, coordinate with direct report person and related parties to propose plans to respond to arising/potential risks, and implement risk management plans for each customer.
  • Coordinating with the focal department of the Division to serve the inspection, audit and control delegations periodically and when requirements arise.
  • Give ideas and suggestions on business development, risk management and coordinate with relevant departments to implement those ideas.
  • Maintaining and promoting relationships with all customers in their portfolio at leadership and management/operational levels

Key Accountabilities (2)
Participating in the implementation of tasks and projects of the Division and of TCB as assigned by superiors

  • Implement the unit's BCP according to TCB's regulations.
  • Comply with the regulations, policies, procedures, instructions of TCB and the law for the officers in the unit in charge.

Key Accountabilities (3)
People Development

  • Participating in capacity development training courses; Build your own development roadmap

Corporate Culture

  • Understand and consistently apply organizational cultural values and behavioral standards as prescribed by the bank

Other duties as assigned by superiors

Key Relationships - Direct Manager
Director/ Senior Manager, Customer Relationship Management

Key Relationships - Direct Reports
Null

Key Relationships - Internal Stakeholders
Related Division

Key Relationships - External Stakeholders
Companies, economic organizations, state agencies support and develop the work of the unit and the CIBG Division

Success Profile - Qualification and Experiences
Domain Expertise

  • Have at least 8+ years of working experience in finance - banking. Priority is given to candidates with experience in sales/customer care in the fields of insurance, finance, banking, real estate, tourism and beauty services.
  • English: Fluent in TOEIC 650 or higher or equivalent.

Qualifications

  • University graduate majoring in banking, finance, or in the economic sectors

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