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Operations Manager

2 weeks ago

Quận Ho Chi Minh City, Vietnam Hoan My Sai Gon Hospital Career Full time $60,000 - $80,000 per year

Company Description

Established in 1999 as Vietnam's first private hospital, Hoan My Sai Gon Hospital has grown into the flagship facility of the largest private healthcare group in the country. Located in Ho Chi Minh City, the 300-bed hospital serves over 2,500 outpatients daily. Renowned for high-quality, affordable, and compassionate care, the hospital specializes in innovative medical practices and advanced treatment methods across a variety of specialty areas. With a strong focus on training, education, and medical research, Hoan My Sai Gon Hospital sets exemplary standards for healthcare and frequently hosts international events to facilitate knowledge-sharing among global medical professionals.

Role Description

The Clinic Operations Manager is responsible for ensuring smooth, safe, and efficient daily operations of the clinic. This role acts as the central coordinator between medical teams, support departments, and frontline service units to maintain high-quality service delivery. The position plays a key role in driving operational excellence, optimizing workflows, improving customer experience, and ensuring full compliance with hospital standards and regulatory requirements. The role also includes workforce planning, staff development, resource allocation, and continuous improvement of operational performance.

Qualifications

  • High level of accountability, integrity, and professionalism in all operational decisions.
  • Strong customer service orientation with the ability to handle complex or sensitive situations.
  • Ability to work under pressure, multitask, and make timely, data-driven decisions.
  • Consistent attention to detail, ensuring accuracy in reports, documentation, and compliance procedures.
  • Proactive mindset with a continuous improvement approach to processes and service quality.
  • Strong teamwork and collaboration skills, fostering positive relationships across departments.
  • Adaptability to changes in workload, policies, and operational demands of the clinic environment.