Account Executive

4 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Heads on Pillows Full time $30,000 - $60,000 per year

In this role, you will support the senior account manager in maintaining and growing relationships with regional clients, primarily in Australia, Singapore, the UK and Vietnam. This position offers a great opportunity to develop knowledge in the fundamentals of digital marketing account management and as well as grow your client relationship skills within a collaborative environment.

Responsibilities

● Support Client Relationships:

  • Assist in managing day-to-day communication with clients, helping to build trust and rapport.
  • Support the team in addressing client needs and ensuring satisfaction.
  • Growth with client relationships is a priority; building long-term trust and understanding is essential.

● Client Growth:

Contribute to new business development efforts by supporting proposals and presentations.

Focus on driving client satisfaction and retention through a customer-centric approach.

● Project Assistance:

Coordinate with internal teams to ensure timely delivery of project components such as SEO, social media, and paid advertising. Track project progress and communicate updates to clients and team members.

● Administrative and Process Support:

Help develop and implement standard operating procedures for account management.

Maintain accurate records in CRM systems (e.g., Pipedrive, Asana).

● Industry and Company Knowledge:

Attend industry events and internal meetings to learn more about client industries and digital marketing best practices.

Support proposals and presentations under guidance from senior team members.

● Growth and Learning:

Gain exposure to new business opportunities.

Develop your skills in client communication, project coordination and digital marketing strategies.

● Self-Motivation & Initiative:

This role demands a self-motivated individual who can take initiative, manage tasks proactively, and work independently when needed.

Requirements

● Bachelor's degree in Marketing, Business, Communications, or a related field.

● 1-3 years of experience in a
digital agency environment

, with a strong understanding of client servicing workflows (briefing, execution, follow-up, and reporting). Priority will be given to candidates with experience as Account Executives or in similar client-facing roles.

● Solid understanding of key digital channels such as Meta Ads, Google Ads, Website, and SEO, sufficient to engage in client and internal team discussions.

● Customer service-oriented mindset: proactive, detail-oriented, a good listener, and capable of handling client situations smoothly.

● Ability to organize work, follow deadlines, and take ownership of tasks.

● Quick and self-motivated learner, able to onboard quickly and work independently at a basic level.

● Excellent communication skills in English (fluency essential).

● Organised, detail-oriented, and eager to learn.

● Proficiency in MS Office and basic experience with CRM tools is a plus.

● Enthusiastic team player with a proactive attitude.

Benefits:

● Quarterly bonus incentives for achievement and client retention

● Opportunities for professional growth and career advancement

● Supportive work environment with training and mentorship

Opportunities for Growth: successful team members will have the chance to develop into senior account managers and team leaders, with ongoing training and career development opportunities. Building long-lasting client relationships remains a core focus as part of your growth trajectory.

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