Client Service Associate

About Dialectica
Dialectica is a leading
B2B information services firm
that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as
one of Europe's fastest-growing companies by the Financial Times for 5 years in a row
, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose:
Accelerate the shift to a prosperous society by empowering better decision-making
.

For more information, visit

About The Client Service Team
The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it's an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to becoming a Manager in 2 years and a Vice President in 5 years.

About The Role
As an Associate in the Client Service Team, you will act as a
knowledge broker between our clients and industry experts
. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the sub-Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East.

You will need to think critically and fast,
conduct high-level research
into industries and companies, and
identify the best experts
ensuring they have the most relevant experience and knowledge to address our clients' questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in
sales, time management & prioritization, negotiation, and professional communication skills
.

Your key responsibilities will include:

• Analyzing client project briefs to pinpoint their knowledge gaps and performing thorough research on the industry and company to discover the most suitable experts;
• Engaging in outreach through phone calls, LinkedIn, and emails to connect with potential experts;
• Carefully evaluating experts for their relevance and appropriateness to meet client requirements with a strong focus on quality

Requirements
What We Look For
At Dialectica, we don't believe in a "one size fits all" approach to hiring. We welcome candidates with different experiences and backgrounds. Here are some qualities that many of our successful applicants possess:

• Bachelor's or higher University degrees;
• Fluent or native proficiency in English communication; Proficient in Japanese/Korean is a massive plus;
• Strong interest and passion for the business world evident through at least 6 months to 2 years of your professional experience, internship, or extra-curricular activities;
• A development mentality to view setbacks and short term challenges as learning opportunities for growth;
• A client service mentality, which means you are committed to go beyond your clients' needs to deliver true value

Benefits

• Competitive compensation schemes including a monthly attractive performance bonus;
• Private medical insurance and competitive savings plan;
• Sponsored health and wellbeing and team bonding activities;
• The opportunity to gain transferable skills including research, sales, negotiation, business acumen, professional communication, time and project management;
• Be part of a creative, entrepreneurial and fast-paced workplace guided by the values of transparency, diversity, quality, teamwork, ownership, and constant improvement;
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program;
• Work in a collaborative, a dynamic blend of diverse backgrounds hub in the heart of Ho Chi Minh City