Seller Engagement

24 hours ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

About The Team
We are looking for a proactive and detail-oriented Seller Education Associate to support Shopee's communication and training efforts for sellers. This role plays a key part in ensuring sellers understand and adopt new platform policies, initiatives, and programs effectively through well-designed education and communication activities.

You will work closely with internal stakeholders to develop, localize, and execute training materials and communication campaigns that help sellers operate efficiently and grow sustainably on Shopee.

Job Description

  • Plan and execute communication and education activities to help sellers understand and adopt new policies, initiatives, and programs;
  • Develop and deliver clear, engaging training materials (presentations, guides, videos, e-learning modules, etc.) for sellers and internal audiences;
  • Coordinate end-to-end execution of seller education campaigns, including scheduling, communication rollout, and performance tracking;
  • Collaborate with cross-functional teams (e.g., BD, Marketing, COO, Operations,...) to ensure consistent and accurate messaging to sellers;
  • Monitor and analyze training effectiveness using feedback and performance data to improve content and delivery methods;
  • Support community engagement activities to strengthen Shopee's relationship with seller groups and improve awareness of educational initiatives;
  • Standardize templates and processes for training content and communication materials to ensure consistency and scalability;
  • Other tasks as assigned.

Requirements

  • Fresh graduates or candidates with less than one year of experience in training, communication, or community management, preferably in e-commerce or a fast-paced digital environment;
  • Strong communication and presentation skills in both Vietnamese and English;
  • Ability to translate complex policies or product updates into simple, actionable guidance for sellers;
  • Experience in content creation (presentations, e-learning, video scripts) is an advantage;
  • Data-driven mindset with basic analytical skills to measure and improve campaign effectiveness;
  • Collaborative attitude with the ability to coordinate across multiple teams and stakeholders;
  • Willingness to travel for on-ground training or engagement events;
  • Excellent communication skills in both Vietnamese and English.

Please note that only shortlisted candidates will be contacted for the next steps within three weeks.

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