Educational Counselor

5 days ago


Ho Chi Minh City, Ho Chi Minh, Vietnam upGrad Full time

Role Summary

You are a proven sales performer adept in direct to consumer consultative sales, in Vietnam. You are comfortable working with high ticket size products which require understanding of USA/Germany as a country for students and build urgency for the end consumer to apply for university programs as per the intake deadline. You have worked in an extremely competitive sales environment and have been at the top 10 percentile of your team.

Roles & Responsibilities

  • Being a mentor and guide who potential learners can look up to for career advice.
  • Counseling potential learners, helping them plan their career path, and making them understand how upGrad can help them move abroad for studies..
  • Carrying weekly enrollment/ revenue and collection target.
  • Establishing the uniqueness and effectiveness of upGrad's model of pathway masters.
  • Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, product demonstrations, sales closing, and post-sales relationship management.
  • Maintaining a detailed database of all the interactions with the leads and providing constant feedback to the marketing team on lead quality.

Skills Required

  • Seeking individuals with exceptional written and verbal communication skills, strong interpersonal abilities, and solid geographical knowledge of the USA and European markets—particularly in the context of student applications for master's programs and post-study work opportunities.
  • Experience in international sales (EdTech sales would be an advantage).
  • Individuals who are able to understand the culture of APAC (Asia Pacific) countries and understand the buying capacity of students from these countries.
  • Rockstar sales performers with proven track records.
  • Great listeners, and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and very strong empathy
  • Individuals who take a disciplined approach towards building funnel, tracking feedback, prioritizing tasks, and overachieving targets and deadlines.
  • Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets
  • Passion to deliver the highest levels of customer service at all times.
  • Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.

Employment Type: Full-time.

Location: 170 Tran Quang Khai, Tan Dinh Ward, District 1


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