Technical Service Desk

4 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam CyberLogitec Full time

CyberLogitec Vietnam is an ODC (Off-shore Development Center) in Vietnam providing service for SW Development, Testing and 24/7 Service Desk.

We specialize in IT solutions for logistics business such as shipping, terminal & yard, warehouse, trucking and forwarding. Also we are researching new technologies for web, mobile, virtual reality and machine learning.

We have lots of industrial experiences for more than 10 years in logistics business and technology area, and we are providing our service for our global customers in more than 10 countries such as Korea, USA, Thailand, China, Saudi Arabia, Turkey, UAE, Malaysia, India, Japan, Brazil and Singapore.

Our top priority is creating customers' value with high quality and global standard outsourcing service.

JOB DESCRIPTION

- 
Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.

- 
Troubleshoot and resolve customers' problems encountered when using the company's system in a timely manner.

  • Communicate effectively with customers across multiple regions.

- Record all interactions and resolutions accurately to maintain up-to-date support documentation.

*Working time
:

- Work 5 days/week (including weekends, holidays, and Tet).

- Weekly shift rotation with 3 shifts following the company's arrangement:

❖  Shift 1: 6 AM – 2 PM

❖  Shift 2: 2 PM – 10 PM

❖  Shift 3: 10 PM – 6 AM

REQUIREMENTS

● 
Must-have:

-  Good English communication (both written and verbal)

-  Familiar with MS Office (Word, Excel, Outlook)

-  Logical thinking and problem-solving skills

-  Willingness to work rotational shifts (including holidays)

-  Long-term commitment

● 
Nice-to-have:

-  Experience in IT Service Desk or Logistics/Finance - Accounting/ERP is an advantage

-  Have a good spirit of learning, attitude, and responsibility.

-  Knowledge of IT/ SQL and databases is a plus

BENEFITS

- Attracted salary based on the ability of the candidate and the general salary framework set by the company.

- Salary review every 6 months based on the work performance.

- 13th-month salary and bonus for holidays.

- Team building once a month.

- Company trip once a year.

- PVI healthcare insurance.

- Full social benefits in accordance with the company and the law of Vietnam.

- Professional environment and clear procedures.

- Great opportunity to improve English.

  • Service Desk Engineer

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam AnyWork Full time ₫1,200,000 - ₫1,800,000 per year

    Service Desk Analysts / Desktop Support EngineersStarting date: November 2025Working time: Australia timezone (business hours)Working type: RemoteWorking Location: RemoteInterview: 2 online roundsEnglish: GoodSalary: NegotiableContract: Fulltime Remote (Social Insurance will be covered by the company)We are looking for 5Service Desk Analysts / Desktop...

  • Remote Service Desk Analysts

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam AnyWork Full time ₫1,320,000 - ₫3,000,000 per year

    Service Desk Analysts / Desktop Support EngineersCompany: 's ClientEnglish: GoodWorking type: RemoteTimzone: AustraliaWorking hours: 40 hours/ weekKey Requirements:3-6 years of experience in IT support or service desk rolesStrong troubleshooting skills and familiarity with remote toolsGood communication in EnglishPreferred certifications: AZ-900, MS-900,...

  • Global Service Desk

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam CyberLogitec Full time ₫1,200,000 - ₫3,600,000 per year

    CyberLogitec Vietnam is an ODC (Off-shore Development Center) in Vietnam providing service for SW Development, Testing and 24/7 Service Desk.We specialize in IT solutions for logistics business such as shipping, terminal & yard, warehouse, trucking and forwarding. Also we are researching new technologies for web, mobile, virtual reality and machine...

  • Global Service Desk

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam SPS Full time ₫1,500,000 - ₫3,000,000 per year

    Job Overview:The Global Service Desk Team Member -DWPS Operations Specialistwill be a part of service desk technicians team. The team is primarily an L1 support team providing incident and request management to a global business.In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded,...

  • Support Desk Lead

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam New Ocean IS Co., Ltd. Full time

    Key ResponsibilityWe are seeking a Support Desk Lead to oversee the end-to-end support process, ensuring seamless collaboration between customers, Support, QA, and Development teams.The ideal candidate will manage ticket triage, enforce SLA compliance, and serve as the primary point of contact for customers during scheduled sessions.Lead and oversee the...

  • IT Service Desk

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam MIRAE ASSET Full time ₫2,500,000 - ₫5,000,000 per year

    Nơi làm việcHồ Chí Minh (Quận 1)Cấp BậcNhân viênHình ThứcNhân viên chính thứcBằng CấpCao đẳngKinh Nghiệm1 - 3 NămMức LươngLương thỏa thuậnNgành nghềCNTT - Phần cứng / MạngPhòng BanCNTT và Phân tích dữ liệuHạn chót nhận hồ Sơ07/12/2025Người Liên Hệ (Ms. Nhã)Phúc LợiMáy tính xách...

  • Service Desk Engineer

    2 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam ELCA Full time $30,000 - $70,000 per year

    DescriptionYour responsibilitiesAs a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on:Serve as the first point of contact for internal customers seeking technical assistance over the ticketing systemPerform remote and onsite troubleshooting through...

  • Technical Service Engineer

    2 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam TotalEnergies Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex,...

  • Technical Service Manager

    2 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam TalentUp Consulting Group Co. Full time $20,000 - $80,000 per year

    Location: Ho Chi Minh City (or North Vietnam)Report to: Global Technical Service Director (France)Industry: Poultry Genetics | Animal Health | Breeding SystemsAbout Our ClientOur client is a global leader in poultry genetics and breeding innovation, providing high-performance products and technical expertise to customers worldwide. With a strong and...

  • Technical Service Engineer

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Headhunter VietNam HRchannels Full time $30,000 - $60,000 per year

    Mô tả công việc:(Mức lương: triệu VNĐ)Our client is a foreign invested company, now looking for aTechnical Service Engineer(1500 USD, ID19561)Collaborate with the Commercial Team to develop design and detailing solutions tailored to specific projects, customers, and markets, supporting specification success and sales growth.Provide technical...