IT Service Desk

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam MIRAE ASSET Full time ₫2,500,000 - ₫5,000,000 per year
Nơi làm việc
  • Hồ Chí Minh (Quận 1)
Cấp Bậc
  • Nhân viên
Hình Thức
  • Nhân viên chính thức
Bằng Cấp
  • Cao đẳng
Kinh Nghiệm
  • 1 - 3 Năm
Mức Lương
  • Lương thỏa thuận
Ngành nghề
  • CNTT - Phần cứng / Mạng
Phòng Ban
  • CNTT và Phân tích dữ liệu
Hạn chót nhận hồ Sơ
  • 07/12/2025
Người Liên Hệ
  • (Ms. Nhã)
Phúc Lợi
  • Máy tính xách tay
  • Bảo hiểm
  • Phụ cấp
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Phụ cấp thâm niên
  • Chế độ nghỉ phép
Mô tả công việc
  • Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving complex technical problems, utilizing advanced resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.
  • To act as a single point of contact for all user incidents, requests and general communication.
  • To restore 'normal service operation' as quickly as possible in the case of disruption
  • To improve user awareness of IT issues and to promote appropriate use of IT services and resources.
  • Manage user communication and escalating incidents and requests using defined procedures.
  • Resolving requests required synthesizing information from teams/ units.

Working shift: 5 days/week, include weekend (8h-17h30, 17h30-22h)

Yêu cầu công việc
  • Experience in IT Support for specialized finance is a plus
  • At least 01 year of experience working on system related to processing/supporting IT requirements
  • Have knowledge of SQL/MySQL/PostgreSQL language,... (select, update, insert, delete,...) Knowing how to use SQL is a plus.
  • Experience using ticket recording systems is an advantage.
  • Work in shifts and be prepared to work overtime when projects are deployed as needed by the company.
  • Be willing support team members/ related departments following assigned scope of work
  • Soft skills related to customer service are necessary for minimum requirements
  • Communication with calm, effectively, out-going, sense of humor, friendly and open-minded
  • Be able to work under high pressure.
  • High sense of responsibility in confidential matter
  • Good at computer skills (Word, Excel, Power point...)

QUYỀN LỢI:

Mirae Asset Finance Viet Nam aims to build a "Professional - Friendly - Effective" working environment. Our strategic objective is to provide a working place with attractive package, growth opportunity, and sustainable development.

  • Attractive packages with 13th salary year-end bonus and a week trip to Korea in order to recognize all your good performance and effort at MAFC.
  • 15 days annual leave.
  • Annual health check, company events.
  • Annual healthcare insurance package from senior level and above.
  • Young and proactive environment; no barriers, no limitation for new idea.
  • Flexible internal career opportunity.

  • Service Desk Engineer

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam AnyWork Full time ₫1,200,000 - ₫1,800,000 per year

    Service Desk Analysts / Desktop Support EngineersStarting date: November 2025Working time: Australia timezone (business hours)Working type: RemoteWorking Location: RemoteInterview: 2 online roundsEnglish: GoodSalary: NegotiableContract: Fulltime Remote (Social Insurance will be covered by the company)We are looking for 5Service Desk Analysts / Desktop...

  • Technical Service Desk

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam CyberLogitec Full time

    CyberLogitec Vietnam is an ODC (Off-shore Development Center) in Vietnam providing service for SW Development, Testing and 24/7 Service Desk.We specialize in IT solutions for logistics business such as shipping, terminal & yard, warehouse, trucking and forwarding. Also we are researching new technologies for web, mobile, virtual reality and machine...

  • Remote Service Desk Analysts

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam AnyWork Full time ₫1,320,000 - ₫3,000,000 per year

    Service Desk Analysts / Desktop Support EngineersCompany: 's ClientEnglish: GoodWorking type: RemoteTimzone: AustraliaWorking hours: 40 hours/ weekKey Requirements:3-6 years of experience in IT support or service desk rolesStrong troubleshooting skills and familiarity with remote toolsGood communication in EnglishPreferred certifications: AZ-900, MS-900,...

  • Global Service Desk

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam CyberLogitec Full time ₫1,200,000 - ₫3,600,000 per year

    CyberLogitec Vietnam is an ODC (Off-shore Development Center) in Vietnam providing service for SW Development, Testing and 24/7 Service Desk.We specialize in IT solutions for logistics business such as shipping, terminal & yard, warehouse, trucking and forwarding. Also we are researching new technologies for web, mobile, virtual reality and machine...

  • Global Service Desk

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam SPS Full time ₫1,500,000 - ₫3,000,000 per year

    Job Overview:The Global Service Desk Team Member -DWPS Operations Specialistwill be a part of service desk technicians team. The team is primarily an L1 support team providing incident and request management to a global business.In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded,...

  • Support Desk Lead

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam New Ocean IS Co., Ltd. Full time

    Key ResponsibilityWe are seeking a Support Desk Lead to oversee the end-to-end support process, ensuring seamless collaboration between customers, Support, QA, and Development teams.The ideal candidate will manage ticket triage, enforce SLA compliance, and serve as the primary point of contact for customers during scheduled sessions.Lead and oversee the...

  • Information Technology Service Desk

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam KingBee Full time ₫8,000,000 - ₫12,000,000 per year

    Địa điểm: Quận 1, HCMThời gian làm việc: Mon - Fri: 8:00AM - 5:00PMII. MÔ TẢ CÔNG VIỆCA. Tài chính (15%)• Hỗ trợ tối ưu hóa chi phí vận hành IT bằng cách xử lý nhanh chóng và hiệu quả các yêu cầu và sự cố củang ười dùng, giảm thiểu thời gian gián đoạn công việc.B. Khách hàng...

  • Service Desk Engineer

    3 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam ELCA Full time $30,000 - $70,000 per year

    DescriptionYour responsibilitiesAs a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on:Serve as the first point of contact for internal customers seeking technical assistance over the ticketing systemPerform remote and onsite troubleshooting through...

  • Workspace Guest Services

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam JLL Full time ₫15,000,000 - ₫30,000,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • korean desk

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shinhan Bank Full time ₫3,000,000 - ₫10,000,000 per year

    Work Location Ho Chi Minh (District 7)Job Level Experienced (Non - Manager)Job Type PermanentQualification BachelorExperiences 1 YearsSalary NegotiableIndustry Customer Service, BankingDeadline to Apply 31/12/2025Job BenefitInsuranceAllowancesUniformIncentive bonusHealth checkupTraining & DevelopmentAnnual LeaveJob DescriptionProcess transactions for...