Global Service Desk

Job Overview:

The Global Service Desk Team Member -
DWPS Operations Specialist
will be a part of service desk technicians team. The team is primarily an L1 support team providing incident and request management to a global business.

In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded, updated, and resolved in line with the teams policies.

Duties & Responsibilities

• Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required.
• Onsite and Remote issues troubleshooting
• Level 1 Support around:
• Windows Administration:
• iOS and Android Enterprise
• Microsoft 365
• Computer hardware (laptops, screens, peripherals, docking stations etc.)
• Office equipment like Printers, Scanners, Multi-Function Print devices.
• And other systems or applications based on Standard Operating Procedures
• Work on system and support documentation.

Required Skills and attributes

• At least 1 year of experience in working as help desk supporter.
• Experience working as a support technician in an L1 or L2 capacity.
• Accuracy and attention to detail, with good prioritizing skills
• Ability to work unsupervised using own initiative.
• Excellent communication skills, with a customer-oriented approach, languages:
• English – at least C1

Nice to have

• Microsoft Endpoint Management certification
• ITIL certification

What are you waiting for? Join our international team today

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting

1. Great Benefits:

• Competitive and performance-oriented remuneration system

• On-going training and development plan

• Promotion & bonus opportunities

• Private medical care for you and your family,

• Professional and challenging working environment.

2. Advance your career:

• We provide you with support to sharpen your skills and knowledge for further steps in your career path

• Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.

3. Break your limits:

The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.

4. Go Global:

The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.

Notes: "
By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection"