Quality Assurance Specialist

18 hours ago

Ho Chi Minh City, Ho Chi Minh, Vietnam FPT Telecom International Full time

Company Description

FPT Telecom International, a member of FPT Telecom and FPT Corporation, was established in May 2008. Building on the expertise and infrastructure of its parent company, one of Vietnam's leading telecom service providers, FPT Telecom International operates independently and is recognized as a top-tier service provider in Vietnam. The company empowers its clients by offering tailored IT infrastructure and managed services to foster growth and competitive edges. Thousands of customers, including startups, large enterprises, and government agencies, trust FPT Telecom International for cost optimization, agility, and innovation. The company is headquartered in Ho Chi Minh City, Vietnam.

Role Description

This is a full-time, on-site role for a Quality Assurance Specialist (SOP), based in Ho Chi Minh City, Vietnam. The role involves ensuring compliance with quality standards, developing and maintaining Standard Operating Procedures (SOPs), and conducting internal quality audits.

  • Standardize, develop, and continuously improve SOPs and operational processes to enhance efficiency and minimize operational risks.
  • Monitor process execution, identify gaps or inefficiencies, and propose process improvement initiatives.
  • Participate in internal process digitalization projects, translating SOPs into system-based workflows.
  • Coordinate with departments to develop, review, and issue SOPs, internal regulations, and process documentation.
  • Conduct periodic and ad-hoc process reviews to assess SOP compliance and work quality, especially in high-risk areas.
  • Support internal investigations when required and track corrective actions following process reviews.
  • Review process-related aspects of contracts, procurement, and project dossiers within assigned authority.
  • Consolidate lessons learned and work with relevant teams to optimize processes and reduce operational risks.

Job Specification

  • Bachelor's degree or higher in Quality Management, Operations Management, Business Administration, or related fields.
  • Minimum 2 years of experience in SOP development, process improvement, quality assurance, or operational excellence roles.
  • Experience working in organizations with 500+ employees is a strong advantage.
  • Strong process thinking and ability to translate complex operations into clear SOPs.
  • Experience in process mapping (e.g., flowcharts, swimlane diagrams).
  • An analytical mindset with attention to detail and a continuous improvement orientation.
  • Strong communication and stakeholder management skills.
  • Ability to work independently and collaboratively in a cross-functional environment.
  • Proficient in MS Office and process documentation tools.

Benefits

  • Competitive salary, negotiable based on experience and competency.
  • Annual total income equivalent to 14–16 months of salary.
  • Full benefits package in accordance with Labor Law and company policies (Social Insurance, FPT Care, 13th-month salary, Tet bonus, etc.).
  • Annual health check-ups.
  • 50% discount on FPT Internet and TV services.
  • Professional training and development opportunities; clear career progression toward Senior Process Specialist / Process Excellence Manager.
  • Annual salary review based on performance, with potential ad-hoc increases for outstanding contributions.
  • Dynamic working environment with various team-building and sports activities.
  • Working hours: 08:00 – 17:30, Monday to Friday.

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