Operations Manager

**QH Distribution Vietnam is a member of QH Distribution Inc., established in San Diego, CA, with over 36 years of expertise in distribution, import, wholesale and logistics. Serving more than 40 countries, we connect suppliers with customers worldwide, offering tailored solutions and support through offices in California, Mexico, Vietnam and China.**

**Job Summary**:
We are seeking a highly motivated and experienced Operations Manager with a strong focus on international Logistics and Third-Party Logistics (3PL) Management. The Operations Manager will oversee and optimize our end-to-end supply chain operations, ensuring efficiency, cost-effectiveness, and seamless execution. This role requires a strategic thinker with excellent leadership, problem-solving, and communication skills, capable of managing both internal teams and external 3PL partners to achieve operational excellence.

**What You’ll Be Doing**:

- **Logistics Strategy and Execution**:

- Develop and implement comprehensive logistics strategies aligned with business objectives, encompassing warehousing, transportation, inventory management, and distribution.
- Optimize logistics processes to improve efficiency, reduce costs, and enhance service levels.
- Monitor and analyze key logistics performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Stay abreast of industry trends and best practices in logistics and supply chain management.
- **3PL Management**:

- Identify, evaluate, and select suitable 3PL partners based on cost, service quality, and strategic alignment.
- Negotiate and manage 3PL contracts, ensuring clear service level agreements (SLAs) and performance expectations.
- Establish and maintain strong relationships with 3PL providers, fostering collaboration and continuous improvement.
- Monitor and evaluate 3PL performance against agreed-upon KPIs, conducting regular performance reviews and addressing any issues proactively.
- Ensure compliance with all relevant regulations and legal requirements related to 3PL operations.
- **E-commerce Fulfillment**:

- Develop and manage efficient fulfillment processes for e-commerce orders, including order processing, picking, packing, and shipping.
- Integrate e-commerce platforms with warehouse management and shipping systems**.**
- **Provision of 3PL Services to Customers**:

- Develop and market our company's 3PL service offerings to potential customers.
- Onboard and manage relationships with customers utilizing our 3PL services.
- Oversee the provision of warehousing, transportation, and fulfillment services to 3PL clients, ensuring service levels are met.
- Develop customized logistics solutions for 3PL clients based on their specific needs.
- Manage billing and invoicing for 3PL services provided.
- **Warehouse Management**:

- Oversee warehouse operations, ensuring efficient storage, handling, and movement of goods. (including e-commerce and 3PL client inventory).
- Plan & manage resources, including staff, equipment, and materials, to optimize utilization
- **Transportation Management**:

- Plan and optimize transportation routes and modes to ensure timely and cost-effective delivery of goods.
- Manage relationships with transportation providers, negotiating rates and service agreements.
- Track and analyze transportation costs and performance, identifying opportunities for optimization.
- **Team Leadership and Management**:

- Lead, mentor, and develop the operations team, fostering a positive and high-performance work environment.
- Ensure effective communication and collaboration within the operations team and with other departments..
- **Problem Solving and Continuous Improvement**:

- Identify and analyze operational challenges, developing and implementing effective solutions.
- Implement and monitor process improvements to enhance efficiency, reduce errors, and improve customer satisfaction.

**Who We’re Looking For**:

- Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field
- Proven experience (typically 5+ years) in operations management, with a significant focus on logistics and 3PL management.
- Strong understanding of end-to-end supply chain processes, including warehousing, transportation, inventory management, and distribution.
- Excellent analytical and problem-solving skills with the ability to interpret data and make informed decisions.
- Strong leadership and team management skills with the ability to motivate and develop a team.
- Fluent in English: Reading, Writing, Speaking, and Listening
- Proficiency in relevant logistics software and ERP systems. (Odoo, Quickbook, Misa)
- Easily adapt to new environments and ready to change

**Why You’ll Love Working Here**:

- Salary: Negotiation & commission after 6 months working
- Flexible working - remote
- Laptop to be provided
- Performance Review (2 times per year)
- Annual health check, annual travel
- Year-en