Senior Manager

Job ID: 40018

Location: Ho Chi Minh, VN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 16 Sept 2025

**JOB SUMMARY**
- Manage the Retail Analytics functions for Retail Banking & Wealth Management.**RESPONSIBILITIES**

**Strategy**
- Contribute to WRB data and analytic strategy and capability to ensure alignment to priority business objectives
- Promote and develop data driven decision solutions to drive business opportunities
- Explore and develop data monetization solutions that provide ROI to WRB
- Use data, analytics and insights to identify cost efficiency and process improvements opportunities across WRB
- Awareness and understanding of the Group's business strategy and model appropriate to the role.

**Business**
- Partner with business to drive Customer, Product & Portfolio Analytics support for the business opportunities across life cycle.
- Create and deliver the business decision supportive MIS reports, performance management at regular frequencies across Retail and WRB functions.
- Managing cross-sell & up-sell programs, customer leads management process for sales.
- Use data driven insights recommend improvements to current programs.
- Manage the sales incentives, performance & productivity reviews across channels.
- Campaign management process for all the business activities from lead generation process to post implementation review.
- Data centralization, governance & integrity process control management.
- Ensure Compliance to group policies and regulatory requirements
- Awareness and understanding of the wider business, economic and market environment in which the Group operates

**Processes**
- Responsible for executing, supervising and improving the retail data processes.

**People & Talent**
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

**Risk Management**
- Act as the data risk control owner under the Group's Risk Management Framework (including relevant Operational Risk Framework ownership for data risk as applied to WRB Vietnam.
- Identify key risks and issues across Retail Analytics team and work collaboratively to put in place appropriate controls and measures.

**Governance**
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Ensure Compliance to group policies and regulatory requirements

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles

**Key Stakeholders**
- WRB Vietnam Products & Segments
- WRB Vietnam Sales channels
- WRB Vietnam operations
- WRB Vietnam Risk

**Other Responsibilities**
Embed Here for good and Group’s brand and values in WRB Vietnam Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)Languages - English
Data programming skills such as Python and SQL
**Business Analytics**:
Acts as key trusted advisor to the business in defining business needs and requirements, and solutioning on business issues to be solved.
- Applies predictive modelling techniques to interpret rewards vs risks of recommendations to support business decision making.
- Reviews analysis to ensure insights and recommendations produced are sound and that the business function’s financial, performance and operational data are holistically accounted for.
- Presents business performance insights and recommendations to senior management.
- Makes recommendations regarding improvement of business analytics practices, processes and technologies.

**Data Monetisation**:
Provides strategic guidance on the methods of monetising direct and indirect data sources.
- Develops innovative data and analytics pr