Senior Account Executive, Health

2 hours ago

Ho Chi Minh City, Vietnam WTW Full time

**The Role**
- Consulting with clients on complex losses, providing guidance and assistance with emphasis on claims preparation, submission, and resolution;
- Analyzing claims and coverage issues while guiding the claims process;
- Researching legal decisions and judgments on insurance contracts and claims as required;
- Preparing reports on claims disputes for management review and guidance;
- Making recommendations to clients as appropriate for alternative dispute resolution;
- Taking the lead position with Account Managers and Brokers to resolve coverage disputes with insurers;
- Coordinating and attending claims settlement meetings with clients and insurers;
- Developing and coordinating a claims resolution team working with legal counsel or others as may be appropriate;
- Assisting in the development and maintenance of quality control standards;
- Providing general guidance and support to the Claims Management Team as required and approved by the Regional Claims Manager/Leader;
- Developing and maintaining working collaborations claims professionals;
- Maintaining accurate time management records for billing purposes;
- Leading by example by demonstrating and sharing with all lines of business the importance of best practices; and
- Actively participate in projects of WTW
- Other tasks assigned by the Company

**The Requirements**
- University degree
- English & Vietnamese Fluency
- Extensive knowledge of insurance-related policies and legislations
- Excellent conflict resolution skills
- Strong written communication skills
- Proactive and autonomous
- Long-term commitment
- Good communication, time management and problem-solving skills
- Client-oriented, innovative and critical sense
- Be able to work under high pressure

Willis Towers Watson is an equal opportunity employer

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