Technical Support Engineer

1 week ago

Ho Chi Minh City, Vietnam OPSWAT Full time

OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.

OPSWAT. Trust no file. Trust no device.

**The Position**

OPSWAT is now searching for (Mid - Senior) Technical Support Engineer to join our Customer Support team. The Senior Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap. As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and "doing what it takes" to contribute to OPSWAT's quick growth.

**What You Will be Doing**
- Resolving customer issues (which are often technical issues) rapidly and comprehensively, making sure to meet published SLAs.
- Working closely with technically oriented customers (typical customers are engineers and IT personnel).
- Maintaining strong customer relationships through regularly scheduled conference calls to review open issues, and occasional in-person meetings.
- Coordinating activity between Support, R&D, Product Management, and other departments.
- Mentoring and assisting the support team, both locally and in remote offices.
- Managing and contributing to light technical one-off projects.
- Performing implementations both remote and on-site to deliver professional services (training, system implementation) per request.
- Participating in technology workshops with vendors and customers.
- **Working in night shift.**

**What We Need from You**
- Bachelor's degree in a technical discipline, or equivalent experience.
- Strong knowledge of Linux with proven experience working on Linux based infrastructure is a must.
- Technical familiarity with macOS and Windows.
- Experience working with scripting languages such as bash script, PowerShell, and Python
- Strong spoken and written English language skills.
- Presentation skills (ability to describe things and to convey ideas to others in an easy way).
- A proven customer-oriented attitude, including the ability to work with difficult and/or frustrated customers.
- Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
- Strong organizational skills.

**It Would be Nice if You Had**
- Experience working with offshore teams.
- Experience in testing, deployment, integration and operation of NAC/Switching/Wireless security solutions.
- Extensive knowledge of Aruba, Cisco, Juniper, Ruckus, Aerohive, Extreme and Wireless platforms.
- Cybersecurity domain experience, including file security, device security, network security etc.
- Experience in Cloud Based Service (e.g. AWS, GCP) is a big plus.
- Advanced knowledge of Network security technologies such as NAC, NGFW, SIEM, and secure remote access is a big plus.
- Configuration and management of databases such as MySQL, Mongo.
- Technical writing skills.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

  • Technical Support Engineer

    6 days ago

    Ho Chi Minh City, Vietnam Daikin Việt Nam Full time

    **Phúc Lợi**: - Du Lịch - Phụ cấp - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: 1. Inquiry window: - Answer the inquiries, contact a related affiliates - Support technical inquires on HVAC products from sales or Branch Technical Support...

  • Technical Support Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support)**: iTechWX Vietnam - Ứng Tuyển IT Support System Engineer Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 3 giờ trước **Mô Tả Công Việc**: - The support engineer is responsible for...

  • Technical Support Engineer

    5 days ago

    Ho Chi Minh City, Vietnam Lazada Tech Hub Full time

    **Technical Support Engineer**: Lazada Tech Hub - Ứng Tuyển System Engineer System Admin English - Đăng nhập để xem mức lương - 29A Nguyễn Đình Chiểu, Đa Kao, District 1, Ho Chi Minh- Xem bản đồ- Linh hoạt- 6 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Macbook provided - Attractive package (up to $4000) - Flexible...

  • Technical Support Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support, Azure, Cloud)**: iTechWX Vietnam - Ứng Tuyển IT Support Azure Cloud - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước **Mô Tả Công Việc**: Microsoft Azure, a public cloud computing platform, is a...

  • Technical Support Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support)**: iTechWX Vietnam - Ứng Tuyển IT Support English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước **Mô Tả Công Việc**: The Technical Support Engineer’s primary focus will be...

  • Technical Support Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    iTechWX Vietnam - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 8 hours ago- Skills: - IT Support- Cloud- Azure**Job description**: Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking,...

  • Technical Support Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam Công ty Cổ phần Daikin Air Conditioning Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Inquiry window: - Answer the inquiries, contact a related affiliates - Support technical inquires on HVAC products from sales or Branch Technical Support (product specification/ installation/ setting) 2. Support the internal special (technical) project or activity - Support special request Task...

  • Technical Support Engineer

    1 week ago

    Ho Chi Minh City, Vietnam công ty tnhh itechwx Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Technical Support Engineer**: - **Mã tin đăng: 3396675**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Net - Technical Support Engineer

    2 days ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    SUMMARY: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the e ectiveness and e ciency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge...

  • Technical Support Engineer

    1 week ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    iTechWX Vietnam *** - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 12 hours ago- Skills: - MySQL C++ **Job description**: **Technical support engineer (IT background)** **About us**: - iTechwx was newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. Our office is located in Binh Thanh...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support) - Night Shift**: iTechWX Vietnam - Ứng Tuyển IT Support English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 6 giờ trước **Mô Tả Công Việc**: The Technical Support Engineer’s primary...

  • Technical Support Engineer

    3 days ago

    Ho Chi Minh City, Vietnam ADI Consulting Full time

    Job Description: =================== Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking, storage, and web. To establish cloud service, one of the keys is to have the Identities ready in the Cloud. Azure Identity support team belongs to...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer** Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to...

  • Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam Buymed Full time

    Buymed *** - Vincom Center Đồng Khởi, 45A Lý Tự Trọng, p. Bến Nghé,, District 1, Ho Chi Minh- At office- Posted 4 hours ago- Skills: - Business Analyst JavaScript Tester **Top 3 reasons to join us**: - Stock option - Performance & salary review twice per year - Yearly performance bonus **Job description**: - Buymed is Vietnam’s and...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **ITECHWX VIETNAM** **TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL** **Responsibilities**: The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions. The support engineer is a critical role in the...

  • Technical Support Engineer

    1 week ago

    Ho Chi Minh City, Vietnam Công ty TNHH Bosch Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) **Job Description**: Quality Management Manage quality requirement from customers, set up quality management system from implementation phase to SOP, handle customer's SQM Quality verification market claim and factory claim from 2-Wheeler's Viet Nam & ASEAN customers Manage quality assurance,...

  • Technical Support Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (Azure, Networking)**: iTechWX Vietnam - Ứng Tuyển Azure Networking - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước **Mô Tả Công Việc**: The support engineer is responsible for support delivery, providing...

  • Technical Support Engineer

    4 days ago

    Ho Chi Minh City, Vietnam Công ty TNHH InCorp Việt Nam Full time

    Our client is looking for a **Technical Support Engineer** in Consulting Service Industry. This is a full time on-site role in Ho Chi Minh City, Vietnam. **Responsibilities**: - Represent Microsoft and communicate with Microsoft customers. - Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. -...

  • Zalopay, Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam công ty cổ phần vng Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **ZaloPay, Technical Support Engineer**: - **Mã tin đăng: 3364167**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • Clients Technical Support

    4 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Clients Technical Support (IT Support)**: iTechWX Vietnam - Ứng Tuyển System Engineer English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 3 giờ trước **Mô Tả Công Việc**: The support engineer is responsible for providing...