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Application Support

2 weeks ago

Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time

Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident
- Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team
- Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions
- Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team

**Job Requirements**
- **Fluent in French and English is mandatory**:

- Strong background in Finance and Banking
- Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams,) or other ERP system is a big advantage
- Experience of analyzing and documenting user need and requirements
- Motivation, responsiveness, interpersonal, analytical
- Sense of service and customer orientation
- Someone who has a sense for training using digital tools is a plus
- **General Skills**_
- Rigorous, concerned for the quality
- Can-do attitude
- Methodical/ Organized
- Team and collaborative spirit
- Good interpersonal skill

**Why BYCN IT?**
- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace
- Great teamwork with Agile mindset
- Fostering mutual respect and understanding
- Strong sharing culture to improve individual development
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization )
- Individual empowerment
- _**Special Care for Employee**:_
- Work from home 2 days/ week
- Dell laptop and external monitor for your work
- 100% salary on probationary period
- Up to 2-month performance bonus
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year)
- Various attractive teambuilding activities and company trip
- Sport, personal activities sponsor

**Salary**: Up to 25,000,000₫ per month