Application Support Analyst

**Application Support Analyst**
- place
**Ho Chi Minh - Vietnam** / Hybrid**
- tag
**Software Development**

**Closing date: 31.08.2025**

You must be flexible towards working outside of normal office hours, at weekends and during public holidays on an on-call or full working capacity basis as this is likely to be required.

**Job Descriptions**:

- Regular analysis of ticket trends and deep diving where appropriate to identify customer defects and support costs.
- Monitoring and alerting is prioritized and deployed correctly. Resulting events are reviewed and analyzed for trends.
- Participate in Major Incidents and coordinate both technical leads and customer coms. Prepare incident reports both externally and internally.
- Maintenance of accurate and thorough incident-handling records for knowledge base purposes.
- Liaison and communication with other teams e.g. Sales, Development, Services etc. as appropriate in order to continuously improve our development and delivery products and processes.
- Completion of all relevant records and statistics required for customer reports and internal management reports.
- Provision of onsite assistance when deemed appropriate by Support Manager.
- Listen to Customers concerns and escalate where appropriate.
- Working effectively using own initiative and by drawing on the resources of the team to handle multiple, often conflicting, priorities to ensure that high levels of customer satisfaction are always delivered.
- Contribute to the support of an on-call Rota.

**Qualifications**:

- Educated to A Level or equivalent
- Knowledge of Microsoft SQL Database query and management tools
- Excellent interpersonal and communication skills including ability to explain technical issues in layman’s terms. Includes both oral and written communication skills
- Professional telephone manner
- Ability to multi-task
- Self-motivated, results focused, able to work on own initiative and as part of a busy team
- Strong analytical & problem-solving skills
- Planning and organisational abilities
- Ability to work quickly and accurately
- Knowledge of mobile working technologies
- Knowledge of database management and structure
- **Nice to have**:

- Knowledge of the field service industry in any of the key verticals (Housing, Health, Commercial)
- Microsoft Qualifications (MTA/MCSA)
- Previous experience working with Internet Information Services, ASP.NET, XML
- Previous experience of extracting reports from a SQL database using tools like Crystal Reports or Microsoft Reporting Services
- Ability to learn new technologies quickly
- Previous leadership experience
- Understanding of ITIL processes

**Why you'll love working here**

**Community Contribution**
- Participate in volunteering and community initiatives, making a positive impact on society.**Financial Rewards**
- Receive a competitive salary, including full pay during probation and performance-based bonuses.**Flexible Work Arrangements**
- Embrace a hybrid working mode and explore international assignments.**Healthcare**
- Enjoy our private healthcare offering which is adapted for your local market and ensures your peace of mind and wellbeing.**Professional Development**
- Access ongoing learning opportunities, including training, workshops, and certifications.**Recognitions**
- Celebrate achievements through a variety of recognition programs.**Wellness Initiatives**
- Enhance your physical and mental well-being with a variety of engagement events, sports clubs, and informative workshops.**Application Support Analyst**
place**Ho Chi Minh - Vietnam** / Hybrid**
work**Experienced**
school**Bachelor Degree, College Degree, Master Degree**
schedule**Full time**

**Closing date: 31.08.2025