Dynamics 365 (D365) Application Support Analyst

7 days ago

Thành phố Hồ Chí Minh, Vietnam Hansen Technologies Full time

**Who Are We**

Hansen (ASX: HSN) is a global provider of software and services to the energy, water and communications industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.

Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this - from enabling the strategic trading of energy resources, to gaining real insights from the data tsunami that smart meters enable and the ability to quickly sell products through our Catalog-driven solutions. Put simply, our solutions are essential ingredients in our customers’ commercial business model, providing them the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers.

**Why This Role Matters**

Support and Solve. Enhance and Sustain. Enable and Succeed.

At Hansen, we enable and empower our customers to deliver essential services through our innovative software solutions. Based out of our Vietnam office, as D365 Application Support Analyst, your work is vital to the stability, efficiency, and evolution of our business systems.

By ensuring users can rely on D365 for critical finance and operations processes, you directly support smooth daily operations and strategic decision-making across the organization. Your expertise in resolving issues, improving system performance, and enabling new features helps teams work more efficiently. You’re not just supporting a system—you’re empowering the business to grow, adapt, and succeed through technology.

**What You’ll Do**
- Collaborate with users and stakeholders to troubleshoot, document, and resolve system issues and requirements.
- Assist in system upgrades, testing, deploying new features, and managing security roles and permissions.
- Conduct end-user training, monitor system performance, and perform regular health checks.
- Maintain documentation on business processes, configurations, issue resolutions, and stay updated on D365 features.

**What You Bring**
- Bachelor’s degree in IT, Computer Science, Business, or related field, with 3-5 years of experience supporting Microsoft Dynamics 365 Finance & Operations.
- Solid understanding of D365 Finance modules, including Project Management, Service Management, and Subscription Billing.
- Skilled in problem-solving, task prioritization, and handling multiple requests in fast-paced environments.
- Effective communicator with the ability to collaborate across technical and non-technical teams.
- Experience using ticketing systems (e.g., Jira, Zendesk, ServiceNow) and Microsoft tools like Power BI and Power Automate.
- Proficient in English, both written and spoken.

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