Application Coordinator

7 days ago

Thành phố Hồ Chí Minh, Vietnam Savills Vietnam Full time

**RESPONSIBILITIES**:

- Collect and track incidents, change requests, and user feedback from internal stakeholders.
- Liaise with the regional IT team for troubleshooting and implementing system enhancements.
- Provide onboarding support and conduct Q&A sessions for new users.
- Maintain clear and organized documentation, including known issues and FAQs.
- Participate in testing (UAT) and coordinate rollout activities with stakeholders.
- Monitor system usage trends and propose usability improvements.

**REQUIREMENTS**:
1. Experience:

- At least 1 year of relevant experience in Application Support, IT Helpdesk, or Business Analyst roles.
- Experience with CRM systems (e.g., Salesforce, Microsoft Dynamics, or custom CRM) or familiarity with the finance domain is a plus.

2. Skills:

- Excellent verbal and written communication in English.
- Familiarity with ticketing systems (e.g., Jira, DevOps, Clickup) and user feedback management.
- Strong troubleshooting and analytical thinking skills.
- Ability to work independently and collaborate in a cross-functional team.
- Organized, detail-oriented, and customer-centric.

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