Assistant Regent Club Manager

**Hạn nộp**: 29/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
N/A
Cập nhật
23/09/2024 09:28
MÔ TẢ CÔNG VIỆC
Personalize interactions within service protocol and frequently verify that guests are experiencing the seamless journey at the resort from arrival to departure, and in between.
Personally welcome and introduce self to all arriving guests to ensure they are provided with seamless check-in experience.
Ensure that all Regent Club guests (based on their booking reservations and VIP status) receive established level of proactive service. Check pre-arrival communication on daily basis to identify any missed opportunities.
Ensure that all Regent Club associates are aware of current promotions, policies and other important information in the resort as well as in Phu Quoc island.
Implement consistent guest recognition programmes, maintain a relevant guest history database and utilize them in day-to-day operation to seek opportunities to curate decadent moments.
Ensure that all arrival rooms are assigned in advance allowing sufficient time for Housekeeping team to prepare. Monitor arrival, departure, in-house room status and keep extensive communication with Housekeeping team to coordinate together the guest’s flawless room experience to all Regent Club guests.
Be on top of all issues, accidents/incidents, complaints related to guest experiences as well as resort’s products and facilities. Have the extensive knowledge to solve issues on the spot and take immediate service recovery actions if necessary. Report the issues through the internal communication platforms when appropriate, and follow up on guest issues as part of the service recovery process and review steps taken afterwards.
Effectively communicate guest feedback across all departments to avoid recurrence of any shortfalls and allowing other colleagues to impress guests by providing truly personalized service. Ensure that all feedbacks and important guest notes are filed in the system and logbook that are accessible to related deprtments in the resort.
Proactively investigate all low scores and social media reviews given by guests in regards to their stay, especially services in Regent Club in order to rectify the root causes and prevent it from re-occuring.
Ensure all guests are met at departure in order to gain their feedback on the stay and to take immediate recovery actions if required.
You are fully conversant with the Crisis Respond Team emergency procedures as per IHG Crisis manual and upon advice from relevant authorities that include but are not limited to: medical, fire and safety emergencies, bomb threat, evacuation procedures, First Aid and CPR, loss prevention, power outage and system downtime.
Work closely with Regent Club kitchen team to ensure high quality of food and availability of menu items and special requests of the guests that are not listed in the menu are provided at all times.
Ensure the daily operation of Regent Club runs smoothly, team members are aware of their roles and responsibilities assigned and that the provided service lives up to brand standards.
Conduct daily shift briefings and meetings, where you deliver clear communications regarding to resort operation, update information and notify of any VIP arrangements.
Maximise associate productivity through the utilization of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the guest satisfaction measument.
Conduct daily shift briefings and meetings, where you deliver clear communications regarding to resort operation, update information and notify of any VIP arrangements.
Manage Regent Club expenses within approved budget and make sure to avoid any unnecessary spendings. Work with Front Office Manager to ensure that Regent Club expenses are aligned with the budget at the same time not compromising guest experience.
You are in control of the daily/monthly inventory of Regent Club assets and dry goods. Make sure that the team conducts daily inventory and keeps proper records.
QUYỀN LỢI ĐƯỢC HƯỞNG
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
At least 14 annual leave, 2 days off per week
Relocation, repatriation allowance
**Rest and relaxation, Home leave allowance**: 2 million per 3 service months
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
24/7 accident insurance
Language Allowance
Other benefits
YÊU CẦU CÔNG VIỆC
**Education**: Diploma or Vocational Certificate in Hotel Management, Business Administration, or rel