Call Center Staff

6 days ago

Ho Chi Minh City, Vietnam Mitsubishi Motors Vietnam Co., Ltd. Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Answer all incoming phone calls based on the proven, pre-set script of products and sales/service promotions/campaigns; Ensuring that all questions, inquiries for support are handled appropriately.
- Quickly record inquiry/complaint cases in MMV CRM system and transfer to related department within 4 working hours.
- Manage & follow-up with Dealers/related departments to handle all customer inquiries/escalations/complaints about MMV in a professional and efficient manner.
- Develop and implement new training programs as needed to support department goals.
- Other ad-hoc tasks as assigned.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
** Benefits:

- Competitive salary & allowances (meal allowances, shuttle bus/transportation allowances).
- Total annual bonus range: 1.5 - 6 months.
- Premium healthcare package.
- Training scheme for non-managerial employees.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
1. Education: Bachelor's Degree.

2. Experience: At least 3 years of work experience at similar position (inbound call center agent/team leader).

3. Knowledge:

- Customer service knowledge base, well-versed in using call center software and familiar with QA practices.
- Automobile market and products.

4. Required skills:

- Good English proficiency (all 4 skills).
- Exceptional interpersonal communication skills, customer-oriented mindset and problems solving capabilities.
- Presentation skills and PC skills (MS Office)

**Notes: Please include your profile picture and expected salary in your CVs.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Tổng Đài Viên

Đại Học
Không yêu cầu

  • Call Center/customer Service Staff

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Daikin Việt Nam Full time

    Nơi làm việc Hồ Chí Minh - Cấp Bậc Nhân viên - Hình Thức Nhân viên chính thức - Bằng Cấp Đại học - Kinh Nghiệm 1 - 4 Năm - Mức Lương Lương thỏa thuận - Ngành nghề Dịch vụ khách hàng, Tiếp thị - Hạn chót nhận hồ Sơ 16/04/2025 Facebook Linkedin **Phúc Lợi**: - Bảo hiểm - Phụ cấp -...

  • Call Center

    1 week ago

    Ho Chi Minh City, Vietnam Daikin Việt Nam Full time

    **Phúc Lợi**: - Bảo hiểm - Du Lịch - Phụ cấp - Thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: - Perform Periodic reports and incidents directly to Leader - Responsible for managing 3 main tasks: **1. Team Management**: - Being the...

  • Call Center Specialist

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Aspire Lifestyles Full time ₫3,000,000 - ₫6,000,000 per year

    Company DescriptionAspire Lifestyles is dedicated to inspiring and delighting customers by creating extraordinary stories every day. With a team of experts and enthusiasts who strive to deliver the ultimate customer experience, the company values quality and innovation across all services, networks, platforms, and technologies. With 25 years of experience,...

  • Call Center Manager

    25 minutes ago

    Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    A Call Center Manager plays a crucial role in overseeing the operations of a call center. This position requires a blend of leadership, organizational skills, and a deep understanding of customer service principles. **[1] - Job requirements**: **Team Leadership and Management (30%)** Recruit, train, and oversee call center operations. Set clear objectives...

  • Deputy Call Center Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time $40,000 - $60,000 per year

    1. Position OverviewThe Deputy Call Center Manager supports the Call Center Manager in overseeing daily operations and ensuring the delivery of high-quality customer service. This role requires strong leadership capabilities, operational awareness, and the ability to drive improvements across teams and processes.2. Job ResponsibilitiesTeam Leadership and...

  • Call Center Team Lead

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time ₫5,000,000 - ₫8,000,000 per year

    Company: Thientu BPOLocation: 145B Nguyễn Đình Chính, Ho Chi MinhDepartment: OperationsReports To: Senior Operations ManagerWorking Time: MondaySaturday, 08:0017:00Operational Availability: 24/7, 365 days (rotational teams) 1. Job Summary Thientu BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients...

  • Deputy Call Center Manager

    2 weeks ago

    Ho Chi Minh City Metropolitan Area, Vietnam Hegka Full time $15,000 - $30,000 per year

    1. Position OverviewThe Deputy Call Center Manager supports the Call Center Manager in overseeing daily operations and ensuring the delivery of high-quality customer service. This role requires strong leadership capabilities, operational awareness, and the ability to drive improvements across teams and processes.2. Job ResponsibilitiesTeam Leadership and...

  • Call Center Team Lead

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time ₫1,200,000 - ₫2,400,000 per year

    Company: Thientu BPOLocation: 145B Nguyễn Đình Chính, Ho Chi MinhDepartment: OperationsReports To: Senior Operations ManagerWorking Time: MondaySaturday, 08:0017:00Operational Availability: 24/7, 365 days (rotational teams)1. Job SummaryThientu BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients...

  • Nhân Viên Telesales Thẻ Tín Dụngcty Tnhh

    16 minutes ago

    Ho Chi Minh City, Vietnam công ty tnhh call center artemis Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Nhân Viên Telesales Thẻ Tín DụngCTY TNHH CALL CENTER ARTEMIS**: - **Mã tin đăng: 3308195**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất...

  • Call Center Agent

    6 days ago

    Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the...