Current jobs related to Call Center/customer Service Staff - Thành phố Hồ Chí Minh - Daikin Việt Nam

  • Call Center Manager

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam CÔNG TY CỔ PHẦN INVEST TALENT Full time

    Invest Talent is supporting a client in Call Center for pharma and medical seeking a highly skilled Call Center Manager with the following information: **Responsibilities**: - Responsible to the Project Director of the Call Center for all activities within the scope of the Customer Service Call Center, ensuring adherence to company processes and...

  • Customer Service Executive

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam Chi Nhánh Công Ty TNHH Aspire Lifestyles Việt Nam Tại Tp.hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Reports Functionally To: Aspire Lifestyles Service Delivery Manager - Salary: $500 gross/month **OVERALL PURPOSE OF THE JOB: The full-time Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any...

  • Manager, Call Center

    2 weeks ago

    Ho Chi Minh City, Vietnam AIA Full time

    FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...

  • Customer Service Executive

    1 week ago

    Ho Chi Minh City, Vietnam Chi Nhánh Công Ty TNHH Aspire Lifestyles Việt Nam Tại Tp.hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: 11 - 13 triệu VNĐ)**Overall Purpose Of The JobThe full-time Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an Omni Channel solution where the...

  • Customer Service Executive

    3 days ago

    Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    Customer service staff provide service consultation to customers - Receive complaints, answer and guide processing procedures. - Provide the company's promotional program services to customers. - Receive and classify customer calls and information to forward to relevant departments - Good Korean in 4 skills (Topik 4 or higher). - At least 6 months of...

  • Vietnamese Call Center Agent

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam ITSA Media Full time

    Join ITSA Media as a Remote Outbound Call Center Agent and play a crucial role in our sales and marketing efforts. This fully remote position allows you to work from the comfort of your own home, with a flexible schedule to accommodate your needs. **Responsibilities**: - Using scripts to provide information about product’s features, prices etc. and...

  • Customer Services Officer

    2 weeks ago

    Ho Chi Minh City, Vietnam Jolie Siam Full time

    _We are looking for Customer Services (Call Center) for our client, which is a French company with 25 years of experience specializing in PMS and POS consulting. Experience in the operational hotel industry/property management system PMS or being fluent in French is a big plus for this position; if not, you will be trained by our experts._ **Working...

  • Customer Care Center Officer

    3 days ago

    Thành phố Hồ Chí Minh, Vietnam Philips Full time

    **Job Title**: Customer Care Center Officer **Customer Contact Center officer** To manage customer care center activities for Philips Vietnam **Key Areas of Responsibility**: **Call center** - Feedback to call center within the day for any queries or escalated/safety case - Logging calls/claim in the system to follow up - Dispatch FSE to go onsite time -...

  • Customer Services Officer

    3 days ago

    Ho Chi Minh City, Vietnam Jolie Siam Full time

    _We are looking for Customer Services (Call Center) for our client, which is a French company with 25 years of experience specializing in PMS and POS consulting. Experience in the operational hotel industry/property management system PMS or being fluent in French is a big plus for this position; if not, you will be trained by our experts._ **Working...

  • Supervisor, Call Center

    2 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Bảo Hiểm Shinhan Life Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 11 - 18 triệu VNĐ) - Assist Policy Services - Customer Services manager in managing Call Center team - Perform QC calls and train CC members about Customer Service skills, SHLV Product - Support Call Center team in handling complaint cases - Prepare monthly reports of Call Center team - Frequently update the...

  • Customer Service Analyst

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Customer Service Analyst

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Customer Service Executive

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Hệ Thống Phòng Khám CarePlus Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Executive: - Handling customer complaints related to Careplus products and services - Caring, supporting customers & contributing to improving service quality at the Clinic - Mastering the operation process, understanding Careplus products and services - Understand the marketing...

  • Call Center Supervisor

    2 weeks ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Professional Enviroment - Dynamic, supportive team - 13th-month salary. **Responsibilities Include**: - Manage the daily operation of Call Center to provide excellence service level to the distributors’ organization. - Enhance quality of the calls, minimizing errors and tracking operative performance to ensure highest level of customer satisfaction -...

  • Call Center Sales Agent

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam SummitNext Technologies Sdn Bhd Full time

    **Job description**: Company Description Summit Next is a Malaysia-based Business Process Management (BPM) company that provides multi-lingual customer service and tele-sales support to customers globally. We specialize in providing cost-effective solutions, especially to small/mid-size organizations. Our differentiation is that our customers can start with...

  • Call Center Monitoring Specialist

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH MTV Responsibility Full time

    **Mô tả công việc**: (Mức lương: 12 - 15 triệu VNĐ) - Ensure adherence to policies for attendance, established procedures; - Development of monitoring and logging systems; - Monitoring compliance with discipline; - Maintaining employee’s call records and updating databases; - Keep management informed on issues and problems; - Improves quality...

  • Customer Service Staff

    4 weeks ago

    Ho Chi Minh City, Vietnam Công ty TNHH Acer Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Receiving inbound call, answering, and advising customers - Carrying out outbound call as needed - Carrying out happy call including survey of customer satisfaction index (CSI) - Handling for solving complaints of customers/ dealers - Informing customers/ dealers via phone come to Service Center to...

  • Customer Service Executive

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    **Mô tả công việc**: - Solve members issues by finding the cause and explaining the solution. Escalate complex problems to management when needed. - Participate in calls to help retain members. - Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training. - Comply with all healthcare regulations and...

  • Customer Service Executive

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    **Mô tả công việc**: - Solve members issues by finding the cause and explaining the solution. Escalate complex problems to management when needed. - Participate in calls to help retain members. - Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training. - Comply with all healthcare regulations and...

  • Customer Service Representatives

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam CAE Inc. Full time

    À propos de ce poste The role we are offering you: - Act as first and main point of contact for all customers, clients, and guests throughout their ‘lifecycle’ within the training center. - Act as pivot between clients/guests and the various back-office functions to ensure customer services delivery expectations are being met and/or exceeded...

Call Center/customer Service Staff

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Daikin Việt Nam Full time

Nơi làm việc Hồ Chí Minh
- Cấp Bậc Nhân viên
- Hình Thức Nhân viên chính thức
- Bằng Cấp Đại học
- Kinh Nghiệm 1 - 4 Năm
- Mức Lương Lương thỏa thuận
- Ngành nghề Dịch vụ khách hàng, Tiếp thị
- Hạn chót nhận hồ Sơ 14/03/2025

Facebook Linkedin

**Phúc Lợi**:

- Bảo hiểm
- Phụ cấp
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Chế độ nghỉ phép

**Mô tả công việc**:
**1. Team Management**:

- Being the person who works directly withthe supervisor of Service Center/ connect directly to PIC from otherdepartments to make smooth process in operation.
- Being the person who works directly withQuality Control Team in Call center to push Call agent improvement.
- Deploy the requirements of the management to other teams exactly & specifically.
- Record problems arising from teams andoffer solutions or ask consultation from leader (if necessary).
- Check the operation process of the teams& raise proposal to make adjustment (if necessary).
- Check operation, KPIs monthly & reportmonthly to Call management.

**2. KPI Management**:

- Control and monitor Call Center dispatchtime during the day and make necessary, timely adjustments.
- Control agents coordination by team toachieve KPI.
- Ensure quality for answering content forchannels in charged about: accuracy, timely.
- Implement assigned reports.

**3. Training Planning**:

- Discuss & follow with Quality ControlTeam to check & make adjustment for effective operation.
- Support training team tobuild suitable training content & plan.

**Yêu cầu công việc**:

- University degree in Social & Science, Education or English major or related major to the job
- At least 1 year of experience in Customer Service, Call center, Agency Admin/Support
- Good at English, especially listening & speaking
- Advanced MS Word, MS Excel and MS PowerPoint is a plus
- Demonstrated ability to handle multiple tasks
- A willingness to learn continuously and to adapt to new conditions
- Strong communication skills with people of all levels and team managing skills
- Positive attitude and focus on customer service
- Job tags: Call Center/Customer Service Staff Non-voice Call Center/Customer Service Staff Non-voice Call Center/Customer Service Staff Non-voice