Customer Service Specialist
2 days ago
Mô tả Công việc
- Receive customer feedbacks from US, classify, evaluate and check the validity of related documents to make decision on the refund process;
- Daily pulling all supporting documentation; Sales Invoice, Delivery Receipt or Tracking information, Credit Card Slip to complete the package of report;
- Daily Contact Corporate Escalations for assistance regarding “Quality, Missing Credit, or Returned items for Credit” disputes as needed;
- Working with other departments in US for solving customer dispute, maintain customer satisfaction;
- Update the dispute cases status to Vietnam team leader;
- Daily update the data of Power BI.
Yêu Cầu Công Việc
**1. Education**
- Bachelor’s Degree in Finance & Accounting/ Business Administration/ English Language, etc.;
**2. Experience**:
- 1-2 years of experience in customer care and support is preferred
**3. Skills and Abilities**
- **Fluent English** communication;
- Honesty, integrity, reliable and hard working;
- Numerate, analytical, logical mindset;
- Good communicating and negotiating skills;
- People-oriented, fast-changing and multi-tasking ability;
- Strong problem-solving skill;
Job Overview
- Mức lương
Thỏa thuận
- Cấp bậc
Nhân viên
- Ngành nghề
Chăm sóc Khách hàng
- Kinh nghiệm
2 Years
- Trình độ
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