Assistant Shift Manager

**Hạn nộp**: 30/06/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
2
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Quản lý, điều hành
Vị trí
Trưởng ca/ Giám sát
Cập nhật
28/05/2025 16:05
MÔ TẢ CÔNG VIỆC
OVERVIEW OF POSITION
The Assistant Shift Manager is the second most senior officer for the Operation Department, reporting directly to the Shift Manager. The Assistant Shift Manager is responsible for the achievement of business objectives through the deployment of staff resources and the general management of the Shift’s operation. Incumbents, allocated with specific portfolios, will be required to prepare such reports as may be requested by the Shift Manager and will advise on the effectiveness of policies, operations and new programs.
DAILY MAJOR RESPONSIBILITIES
- 2Provides direct supervision of all electronic table games, slot gaming machines and staff in operation during assigned shift. Comply with all games procedures and policies as outlined in department, obey the company manuals, act in accordance with Internal Controls and monitors for compliance.
- Responsible for controlling labor on duty through proper forecasting and scheduling of staff. Adjusts daily work based upon business needs.
- Reports shift activities on a daily basis and coordinates with other shifts; including customer’s activities and playing status; gaming status; and any unusual activities.
- Assists in monitoring electronic gaming table and slot payouts to ensure proper amount are being paid to customers.
- Recommends changes to game spread / mix and staffing.
- Maintains game security and protects company assets at all times.
- Supervises the Slot Attendants, including ongoing training, coaching, counseling and rewarding performance; conducts timely performance appraisals, and completes related paperwork and maintains employee’s files and documents in a secure office.
- Monitors the flow of the Attendants on the floor, ensures that there is proper coverage in all areas; redirects staff when needed to ensure proper floor coverage.
- Assists in staff selection, training, recognition, separation of employment and other human resources related issues.
- Completes understanding and adhering to the disciplinary policies including but not limited to coach and counsel staff and the use of the progressive discipline to modify performance.
- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
- Effective communicator to ensure that consistent, accurate and timely information is provided to all shifts.
- Effectively handles customer concerns and requests.
- Addresses and manages complaints, grievances or concerns from employees.
- Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
- Ensures that staff behavior and appearance are in compliance with established standards.
- Maintains a professional work environment between managers and staff. Maintains harmony among staff and resolves grievances.
- Maintains complete confidentiality of all company information at all times.
- Participates in meetings and training as required.
- Performs all job duties in a safe and responsible manner.
- Performs other duties as may be assigned by department and/or company management.

QUYỀN LỢI ĐƯỢC HƯỞNG
2. Allowance, incentives and tip
3. Health Premium & Accident Insurance 24/7; Social; Health and Unemployment Insurance according to the Vietnamese Labor Law.
4. Holiday, Birthday, Married,...
5. Outing trip, Staff party
6. Annual heath check
7. Trade union
8. Others benefits (Parking, Meal, Uniform,...)
YÊU CẦU CÔNG VIỆC
SKEY FUNCTIONS
Human Resource Development
- Take an active interest in the Operation department’s workforce recruitment, training, development and performance;
- Ensure efficient allocation of Staff Resources to satisfy demand, yet without incurring additional, unnecessary labour costs;
- Ensure all staff present themselves for work in the appropriate uniform and condition;
- Provide the necessary counselling and/or disciplining of staff as required;
- Ensuring staff motivation and performance is of the highest priority;
Guest Comfort
- Ensuring the highest levels of customer service and standards are maintained at all times;
- Approving the allocation and redemption of Guest Complimentary items as per Standard Operating Procedures;
- Handling and resolving all customer complaints and requests;
- Ensuring guest comforts are provided to the highest standards;
- Ensuring a consistent comfortable environment. This includes, but is not limited to, ensuring consistent temperatures and air flows, cleanliness, lighting, music volume, animation displays, etc.

Operation Management
- Monitoring Machines performance and statistics to recommend game changes to the General Manager for consideration.