Thd Digital Expert

5 days ago

Ho Chi Minh City, Vietnam Kone Full time

Purpose:
**What will you be doing?**

**_Evaluate and coordinate issues from customer, sales teams and field operations. _**
- **Responsible of the digital issue resolution end to end processes.**:

- **Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.)**:

- **Proactively check that support tickets escalated from/to IT are followed and required actions done.**:

- **Monitor 24/7 DTU installation status for lift/Esc.**:

- **Follow up with MM/OM on the backlog and get their plan for the installation.**:

- **To monitor the device stock level in GSS and make plan for the material procurement.**:

- **Proactively monitor the timely closure of all SN and work with MM if there are any issues to close the SN.**:

- **Proactively monitor the SN for critical equipment’s and advise OPS team for actions to be taken.**:

- **Data collection from 24/7 for AMR contracts existing/ New customers.**:

- **Presentation of 24/7 capabilities to customers and how we prevent the callout with the help of 24/7.**:

- **Lead the weekly meeting on SN and repeated callouts.**:

- **Share the 24/7 & callout data in ops meeting to prevent any potential callouts.**:

- **To contribute any other new initiatives initiated by the country to improve the **operation efficiency.**:

- **Training for the planner group technician on digital solutions.**:

- **To work with APM/Global on the issues arising from 24/7, planner etc and get right solutions.**:

- **To support on DMP implementation for service operations.**:
**_Customer onboarding: _**
- **Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training**:

- **If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services**:

- **Ensure that customer site and administrator users are correctly created and maintained**:

- **Be specialist of solution configurations and commissioning**:

- **Accountable of activating and configuring cloud services as prompted by the delivering**:

- **organization (could be NEB, Modernization, or Maintenance)**:

- **Support NEB-SEB handover process for the digital services**:

- **Competence development activities**:

- **Support in learning and training**:

- **Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations.**:

- **Identify the need for training together with L&D, help with relevant training material**:

- **Train The Trainers to ramp up the local field competencies related to IOT devices commissioning and testing.**:

- **Communicate and train new services and solution updates based on product releases**:

- **Create excitement of the digital services in the sales and operations in co-operation with Offering management**:

- **Cloud Data analysis on problematic equipment and recommend preventive actions on the field; add on Tasks apart from regular based maintenance.**:
**_Digital community activities: _**
- **Actively participate in Digital Champions network and other IOT network communities**:

- **Support and perform tests when required from Global team to improve digital services**:

- **Provide data for global teams related to local conditions (e.g. government firewalls, local SIM cards) during solution roll outs and updates**:

- **Based on customer and end user interactions, provide development requirements to global product team to make the service easier, more efficient, and reliable**:

- **Contribute to the change management that is required for KONE to be able to make a change from hardware/maintenance to digital services**:

- **Supporting localization of THD Helpdesk & KC3 Call center support articles if needed**:
**Are you the one?**
- **Bachelor’s degree in Engineering or other relevant field**:

- **IT literacy**:

- **Flexibility and willing to travel to Southeast Asia countries**:

- **Fluent local language skills and good level of English**:

- **Working experience with digital solutions or services**:

- **Customer service mindset**:

- **Good communication and interpersonal skills**:

- **Good knowledge and understanding of digital systems, cybersecurity and technologies overall**:

- **Ability to seek information and learn about new digital technologies independently**:

- **Ability to see from end users’ perspective**:

- **Ability to explain technical complex situations in an understandable way to people who are not digital literate**:

- **Project management skills an asset**:

- **Understanding of processes related to change and change management**:

- **Genuine interest in processes, methods and tools in own specialist area.**:

- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and

  • Technical Helpdesk Troubleshooter

    2 weeks ago

    Ho Chi Minh City, Vietnam Kone Full time

    Technical help desk and site support services for Front Lines - Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution - Provide spare part identification support - Support in proximity stock definition for new LIS - Provide 24/7 Connected Services analytics and support by evaluating non-standard...

  • Senior DevOps Engineers

    3 weeks ago

    Ho Chi Minh City, Vietnam 101 Digital Full time

    **[Remote] Senior DevOps Engineers (AWS)**: 101 Digital - Ứng Tuyển DevOps English AWS - Đăng nhập để xem mức lương - Ha Noi, Ha Noi- Xem bản đồ- Ho Chi Minh, District 1, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 1 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - An elite team of professionals - Attractive salary -...

  • Senior DevOps Engineers

    3 weeks ago

    Ho Chi Minh City, Vietnam 101 Digital Full time

    **[Remote] Senior DevOps Engineers (AWS)**: 101 Digital - Ứng Tuyển DevOps English AWS - Đăng nhập để xem mức lương - Ha Noi, Ha Noi- Xem bản đồ- Ho Chi Minh, District 1, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 6 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - An elite team of professionals - Attractive salary -...

  • Technical Helpdesk Troubleshooter

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Kone Full time

    Technical help desk and site support services for Front Lines - Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution - Provide spare part identification support - Support in proximity stock definition for new LIS - Provide 24/7 Connected Services analytics and support by evaluating non-standard...

  • Senior Java Microservice

    3 days ago

    Ho Chi Minh City, Vietnam 101 Digital Full time

    **[Remote] Senior Java MicroService**: 101 Digital - Ứng Tuyển Java MySQL Spring - Đăng nhập để xem mức lương - Ha Noi, Ha Noi- Xem bản đồ- Ho Chi Minh, District 1, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 47 phút trước **3 Lý Do Để Gia Nhập Công Ty**: - An elite team of professional - Attractive salary - Full time...

  • Sr Mobile Dev

    3 weeks ago

    Ho Chi Minh City, Vietnam 101 Digital Full time

    **[Remote] Sr Mobile Dev (React Native)**: 101 Digital - Ứng Tuyển React Native Android iOS - Đăng nhập để xem mức lương - Ha Noi, Ha Noi- Xem bản đồ- Ho Chi Minh, District 1, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 1 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - An elite team of professionals - Attractive salary -...

  • Magento Architect

    4 days ago

    Ho Chi Minh City, Vietnam Hitachi Digital Services Full time

    Hitachi Digital Services *** - Helios Bldg + QTSC9, Quang Trung Software City, Tan Chanh Hiep Ward, District 12, Ho Chi Minh- Floor 18th, VCCI Tower, 9 Dao Duy Anh Street, Phuong Mai Ward, Dong Da, Ha Noi- Hybrid- Posted 5 hours ago- Skills: - Solution Architect Magento PHP **Top 3 reasons to join us**: - International working environment - Competitive...

  • Solution/technical Architect

    3 weeks ago

    Ho Chi Minh City, Vietnam Hitachi Digital Services Full time

    Hitachi Digital Services *** - Helios Bldg + QTSC9, Quang Trung Software City, Tan Chanh Hiep Ward, District 12, Ho Chi Minh- Hybrid- Posted 4 hours ago- Skills: - Embedded C++ C language **Top 3 reasons to join us**: - International working environment - Competitive compensation package and benefits - Interacting with leading-edge technologies **Job...

  • Customer Success Expert

    5 days ago

    Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **SUMMARY**: **GPC** has an immediate opening for a **Customer Success Expert** to support the onboarding and ongoing relationships of its ecommerce customers. As a **Customer Success Expert,** you will play a critical role in...

  • Qc Engineer

    2 weeks ago

    Ho Chi Minh City, Vietnam Flywheel Digital Full time

    Flywheel Digital *** - 208 Nguyễn Trãi, Phạm Ngũ Lão Ward, District 1, Ho Chi Minh- Hybrid- Posted 1 hour ago- Skills: - Tester QA QC Automation Test **Top 3 reasons to join us**: - Professional international working environment - 2 performance review times per year - Up to 15 days off per year **Job description**: - Review requirements,...

  • Assistant Manager Digital Business

    5 days ago

    Ho Chi Minh City, Vietnam DKSH Full time

    **Location**:Ho Chi Minh, VN**Job Summary** **General Responsibilities** - Be a digital marketing expert consultant, helping to strengthen the digital marketing strategy. - Work closely with sales and oversee initiatives to meet digital sales objectives. - Co-ordinate and co-operate with country teams and other business functions to drive e-commerce sales...

  • Ar Accountant

    3 weeks ago

    Ho Chi Minh City, Vietnam Flywheel Digital Full time

    **About Us** We offer end-to-end omnichannel e-commerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional...

  • Human Resources Business Partner

    3 days ago

    Ho Chi Minh City, Vietnam Flywheel Digital Full time

    **About Us** Intrepid Group Asia (formerly known as Flywheel Group), is a leading regional Digital and Ecommerce Services Provider in South East Asia (SEA). We offer end-to-end omnichannel e-commerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base...

  • Java Backend Engineer

    5 days ago

    Ho Chi Minh City, Vietnam Flywheel Digital Full time

    Flywheel Digital *** - 208 Nguyễn Trãi, Phạm Ngũ Lão Ward, District 1, Ho Chi Minh- At office- Posted 4 hours ago- Skills: - Java SQL Spring **Top 3 reasons to join us**: - Professional international working environment - 2 performance review times per year - Up to 15 days off per year **Job description**: - Engage with internal and external...

  • Digital Content Specialist

    3 weeks ago

    Ho Chi Minh City, Vietnam Ayobody Full time

    Company Description Ayobody uses technology and active expert coaching to support clients in optimising their nutrition and building healthy habits. Exciting challenges lie ahead - new services, markets and technologies. To meet these challenges, we build an amazing and unusual employee culture. Join us! **Job Description**: As part Ayobody’s marketing...

  • Solutions Consultingmanager

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Coats Digital Full time

    Location Hanoi & HCMC (Vietnam) Hours Full Time Job reference 1138306901 Closing date 30/04/2025 **HDate**:2 Jan 2025 **Location**: Vietnam **Company**:Coats Digital **Role Purpose**: **Principal Accountabilities and Key Activities**: Reporting to the Director, Professional Services, the primary responsibilities include: - Lead a team of Product...

  • Backend Developer

    1 day ago

    Ho Chi Minh City, Vietnam Võ Gia Digital Solutions Full time

    **Backend Developer (Nodejs / Agile)**: Võ Gia Digital Solutions - Ứng Tuyển NodeJS Agile - Đăng nhập để xem mức lương - Linh Trung, Thu Duc City, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 7 giờ trước **Mô Tả Công Việc**: We are looking for a Software Engineer to build software using languages and technologies of the...

  • Senior Business Analyst

    3 days ago

    Ho Chi Minh City, Vietnam SAI Digital Full time

    SAI Digital - 285 Viettel Complex Building, Cach Mang Thang Tam, District 10, Ho Chi Minh- Hybrid- Posted 5 hours ago- Skills: - Business Analyst- ERP- English**Top 3 reasons to join us**: - Chances to work in multinational company - Competitive salary & benefits - Friendly & sharing working environment **Job description**: As a Senior Business Analyst,...

  • Lecturer, Digital Marketing

    3 weeks ago

    Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: RMIT VIETNAM RMIT is a global university of technology, design and enterprise. We’re global in footprint and even more importantly, we’re global in mindset. We’re committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact. RMIT University Vietnam (RMIT Vietnam) is a campus...

  • Digital Designer

    5 days ago

    Ho Chi Minh City, Vietnam TotallyAwesome Full time

    **WHO ARE WE** TotallyAwesome is Asia-Pacific’s No.1 platform curating the largest supply of media inventory engaging Under-18s safely. We enable a youth-safe digital ecosystem with more than 500 million monthly active users across APAC. We adhere to and support international governments’ most advanced regulations protecting kids’ and teens’ data...