Sales and Customer Management Executive

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.

We connect. We inspire.

**Role Purpose**:
The primary responsibility of a Sales and Customer Management Executive is to deliver a high-quality, welcoming, and efficient customer service experience for both new and existing customers. The goal is to meet or exceed sales and customer management targets across all British Council services. The role serves as an ambassador for the British Council, ensuring top-tier service, achieving all key performance indicators (KPIs), and fulfilling sales and customer management objectives, thereby supporting the British Council in meeting its overall business goals and objectives.

**Main Accountabilities**:
This role is central to delivering a high-quality, welcoming, and efficient customer experience to both new and existing customers, while consistently achieving and exceeding sales and customer management targets.

Customer care will be at the heart of your work. You will ensure the needs of all existing customers are met, handle first
- and second-level complaints, follow up on absences or cancellations, and support teacher meetings and translations when necessary. You will oversee the registration and re-registration process, maintaining accurate records, proactively informing customers of enrolment periods, and encouraging re-registrations through timely and personalised follow-ups.

Your responsibilities will also include maintaining accurate databases and reports, ensuring marketing materials are well presented, and monitoring front-of-house facilities. You will share the duty officer role with the Branch Manager, handle incidents in partnership with premises contacts, and ensure compliance with British Council policies on Health and Safety, Child Protection, Equal Opportunities, and Diversity. You will supervise and support the Branch Support Assistant, coordinate part-time helpers, and contribute to the operational delivery of English Language Training at partner premises.

This is a varied and collaborative role that requires flexibility to support colleagues across the Sales and Customer Service team in tasks such as student registration, open days, parent events, and promotional activities. **The teaching centres operate Monday to Friday from 8:30am to 8:00pm, and Saturday to Sunday from 8:30am to 5:30pm. The position follows a five-day work week on a shift system, with regular evening and weekend work.**

We are seeking someone who works effectively with diversity, demonstrates a commitment to professional and organisational development, and actively contributes ideas to improve our services based on customer feedback. In return, you will have the opportunity to work in a vibrant, multicultural environment, representing one of the UK’s most respected cultural and educational organisations, while playing a key role in helping us meet our business and customer service goals.

**Qualification & Experience**:

- Undergraduate degree.Minimum 2 to 3 years’ experience of working in a customer service/sales environment, preferably in the services industry.

**Important Information**:
**Pay Band**:4/H

**No. of positions**:3

**Country/Location**:Ho Chi Minh, Vietnam

**Department**: Exams

**Contract Type**: Fixed Term Contract-local

**Closing Date**: 25th August 2025

A connected and trusted UK in a more connected and trusted world.