Customer Business Manager

8 hours ago

Thành phố Hồ Chí Minh, Vietnam Unilever Full time

**Job Description**:
**Work Location**: Ho Chi Minh

Modern Trade is a strategic department in Customer Development functions. We ensure that Customer plans fit with channel/customer and shoppers’ needs in order to maximize benefit for Unilever and our Customers.

The Customer Manager develop and execute with customer(s) a customer strategy and customer business plan. The Customer Assistant Manager is responsible for the achievement of turn over and the P&L of his/her customer for the categories as well as for the implementation and the optimization of the category strategies within the customer. Securing the strategic alignment between MT channel and DT and the alignment with the strategy between Unilever with this customer(s)

Main Accountabilities

**Customer Strategy and Business Plan**
- Manage the customer P&L for the customer and by categories, counterparts and budget planning
- Develop relationship with customers
- Develops the customer strategic business plan for his/her respective customer. Work out a joint customer business plan for his/her respective customer. Lead and execute Joint Business Planning according to the Global standards together with the customer.
- Work out a Target Group Management strategic plan for the Key Accounts for existing businesses
- Develop and execute a market development plan for Target Groups other than big traders in close collaboration with Customer Marketing
- Develop, implement and execute a Cell Approach plan in close collaboration with the customer, Category managers and BUD’s
- Work closely together with Category Managers/Trade Category Directors in order to have strategic alignment with Unilever DT business focussing on Wholesalers
- Develop and implement a promotional plan with clear roles and objectives of how to drive promotional sales in C&C linked to OPSO program
- Works in close collaboration with de Category Managers for the category input, and with customer marketing for the customer/channel plan
- Develop in-store communication activation for channel/customer initiatives
- Generate insights for the assigned customer/channels (store layout, traffic)
- In charge of in-store extra visibility/highlight display, not execution
- Develop and guides implementation of customer events
- Provide clear objectives and deliverables for the field team, under responsibility of Field Operation Team
- Implement Customer audit

**Negotiation**
- Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the UL strategy on his/her customer
- Manages overall levels of Customer Investments for his customers
- Monitors Customer Performance by tracking customer contribution and market share for major categories

**Plays active ambassador role**
- Acts as active ambassador of Unilever at the customer and of the customer at Unilever
- Participates actively to the account managers meetings, looking at the best solution for the business even if not in line for his/her customer

**Team**
- Manages Head Office of assigned accounts team with a focus on Target Groups, executional mindset and winning spirit
- Manage and responsible for perfect alignment between Planning and Operations

**Requirements**:

- ** Minimum 2 to 3 years relevant Account Management/Field Sales experience**:

- Two years of Brand Building is an advantage
- Two years of Customer Marketing or Trade Category Management is preferable

  • Manager Customer Account Management

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam DKSH Holding Ltd Full time

    Location: Ho Chi Minh, VN, VN - Global Business Unit: CG - Job Function: Sales - Requisition Number: 185560 - Description: **Job Summary**: Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth **General...

  • Customer Business Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Unilever Full time ₫6,000,000 - ₫12,000,000 per year

    Job DescriptionWork Location: Ho Chi MinhModern Trade is a strategic department in Customer Development functions. We ensure that Customer plans fit with channel/customer and shoppers' needs in order to maximize benefit for Unilever and our Customers.The Customer Manager develop and execute with customer(s) a customer strategy and customer business plan. The...

  • Marketing And Business Development Manager

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VNBG - VIETNAM BUSINESS GATEWAY Full time

    JOB DESCRIPTION - Marketing and Business Development ManagerResponsibilities:-   Responsible for all sales, marketing and business development activities of the company-   Increasing the company awareness in the sector-   Developing and implementing effective sales strategies for Freight Forwarding-   Identifying market trends and customer needs to...

  • Customer Success Manager

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...

  • Business Manager

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Bureau Veritas Full time

    Bureau Veritas Vietnam is looking for a Business Manager to lead the government services & international trade business in driving and developing sales and marketing strategy, managing P&L, leading and developing high-performing teams, ensuring operational excellence, and identifying growth opportunities through new service offerings within...

  • Customer Service with Sales

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam IT Business Solutions Sdn Bhd Full time

    Salsa SMB - Customer Service with Sales We are seeking a knowledgeable and passionate individual to join our team as a Customer Service leading social media products and community standards, along with excellent interpersonal, verbal, and written communication skills. Empathy and a customer-centric approach are essential. Key Responsibilities: 1....

  • Manager Business Development

    8 hours ago

    Thành phố Hồ Chí Minh, Vietnam DKSH Holding Ltd Full time

    Location: Ho Chi Minh, VN, VN - Global Business Unit: - Job Function: Business Development - Requisition Number: 179182 - Description: **Job Summary**: Manage the execution of Group-wide/Business Unit wide/regional/country/channel/product expansion strategies and establish long-term relationships with potential key clients and customers in line with...

  • Khmer Speaker

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam IT Business Solutions Sdn Bhd Full time

    Customer Service with Sales We are seeking a knowledgeable and passionate individual to join our team as a Customer Service leading social media products and community standards, along with excellent interpersonal, verbal, and written communication skills. Empathy and a customer-centric approach are essential. Key Responsibilities: 1. Customer...

  • Business Manager

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Headhunt Vietnam Full time

    **Responsibilities** - Manage a set range of Accounts in Vietnam, further develop the existing customers and attract new ones in the CASE market segment. - Work closely with the Senior Business Manager, identifying any additional opportunities in this area. Responsible for meeting set budgetary goals with particular emphasis on the turnover target. - Secure...

  • Customer Success Management Manager

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Ninja Van Full time

    **Responsibilities**: - ** Ensure quality of customer experience**: - Analyze Metrics performance for key accounts and build the case for Business process Improvement; - Collates and evaluates Shop's feedback and raise to relevant department for the improvement of overall shop satisfaction and Ninja Van’s service offering; - Monitor shop satisfaction and...