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IT Business Systems Analyst

3 weeks ago

Ho Chi Minh City, Vietnam Jabil Circuit Full time

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

IT Business Systems Analyst

Job Summary:

- Work with a group of IT professional involved in Network/System Infrastructure, Application Administration and Helpdesk to fulfill internal and external Customer requirement.
- Focus on IT infrastructure analyst to propose and provide technical innovation solutions both on-premises and cloud environment.

**Job Description**:

- Analyze user requirements, procedures, and problems to improve existing networks/systems.
- Analyze networks and recommend upgrades, changes and anticipate future needs.
- Maintain overall network performance and availability.
- Project Management: prepare project plans and implementation schedules. Provide status updates of assigned projects. Ensure project communication is effective with all parties.
- Continuously collaborates with local and remote colleagues across Jabil regions and sites.
- Create and update internal process, work instruction, diagram.
- Identify creative ways to reduce cost by streamlining processes and systems. Elimination of non-value added processes.
- Drive continuous improvement through trend reporting analysis and metrics management.
- Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Serve as escalation point for troubleshooting server/network related issues.
- Establish new measurement systems where possible.
- Recommend/conduct internal training.
- Perform financial related duties, inventory tracking.
- Perform other ad-hoc duties assigned by IT manager.

**Requirements**:

- Bachelor’s Degree in Computer Science or Management Information Systems or equivalent.
- Must have experiences in Networking (Cisco), Microsoft Windows Server OS.
- Project management experiences.
- Ability to use Server & Network diagnostic tools, testers, analyzers.
- Understand network connectivity concepts.
- Server & Network monitoring and management skills.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Effective communication skills - both verbal and written in English.
- Ability to effectively present information to customers, vendor, and other employees of the organization.
- Ability to work independently and as a team member effectively under pressure.
- Fundamental Cloud computing (AWS, Azure).
- ITIL experience is preferred.

This position focus on IT Infrastructure

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.