Hai Phong Wink Hotel Hai Phong Wink Guide Nhân Viên Lễ Tân

**Hạn nộp**: 31/08/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hồng Bàng - Hải Phòng
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
11/08/2025 16:58
MÔ TẢ CÔNG VIỆC
Under the general guidance and supervision of the Director of Wink Experience and Area Operations Manager, and with the limits established Wink management office, hotel SOPs, policies and procedures, Wink guide is responsible for ensuring service delivery is at its best and standards of the Wink space operations are met in accordance to the company’s established Wink Hotels standards.
Wink guide reports directly to Wink Experience Manager and needs to proactively provide cross - functional duty and support to F&B team when necessary.
QUYỀN LỢI ĐƯỢC HƯỞNG
- 12 Annual leave days per year
- Active, balance and professional working environment
- Productivity focus not time attendance
- Fun and playful internal activities
- Allowances
- Meal per day
- Uniform
- Full social insurance on basic salary

YÊU CẦU CÔNG VIỆC
Personality & Ethos
- Clear, confident in all means of communications
- Self-motivated, proactive, and takes initiative
- Demonstrates self-esteem, self-management, integrity and honesty
- Passionate about customer service and serving others
- Hospitable and empathic listener
- Multi-tasker; manages time and prioritizes effectively
- Thoughtful, observant, creative in delivering guest satisfaction
- Process-oriented, detail-minded, organized
- Accountable, responsible, reliable
- Able to stay calm and positive under pressure
- Thrives in fast-paced, changing environment and shows agility
- Analytically minded, decisive, creative and thoughtful problem-solving
- Resilient to adversity, adaptable to change
- Embraces Vietnamese identity and builds loyalty for the future
- Embraces diverse cultures and being a team player
- Embraces and drives “Wink” personalization, brand and culture

**Responsibilities**:
Guest Engagement
- Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests’ expressed and non-expressed preferences
- Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork
- Taking initiative and proactive approaches when handling guest preferences, requests and concerns
- Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests
- Ensuring that functions achieve or exceed guests’ expectations
- Extending professionalism and courtesy to guests at all times and displaying the brand values of the company
- Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns

Team Engagement
- Learning and understanding all goals and results with the FOH and BOH team members
- Promoting teamwork and morale among all departments and members at all levels and functions
- Performing by example while demonstrating self-confidence, energy, enthusiasm and humility
- Identifying and recognizing outstanding individual and team performance on a continuous basis through non-traditional and genuinely encouraging reward and recognition programs
- Assisting Wink Experience Managers and Wink M Headquarters in meeting and exceeding company goals
- Ensuring that the team actively and willingly participates in job-related activities including daily briefings, weekly meetings, on-going and regular hard skill and soft skill training workshops, cross-training programs, and other engagements as required
- Encouraging that the team participates in industry and guest-related activities including networking events, self-sought education programs, acting as guide outside of the hotel function, and other innovative engagements
- Proactively collaborate with F&B team for full support and taking action as required

Financial
- Ensuring compliance with all corporate accounting procedures
- Maximizing team’s productivity through arranging the roster based on hotel business demands
- Working closely with line manager to understand revenue and performance results
- Provide insightful and relevant cost-saving suggestions on a regular basis

The Wink space Operations and Brand Compliance
- Properly executing on arrivals and arrangements upon departure in an efficient, friendly and effective manner
- Implementing and following up with room key control system, carried out and accurately recorded in collaboration with Engineering and Housekeeping Department
- Implementing and following up with all cash-handling and credit payment procedures, according to internal software and hardware systems and local law when relevant
- Being knowledgeable of rates and proactively promote room sales to potential walk-in guests
- Being knowledgeable about the hotel (facilities, amenities, app, ma