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Customer Success

2 weeks ago

Ho Chi Minh City, Vietnam Công ty TNHH Schola Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Customer consultation through chat and tailoring of course to customer need
- Coordinate class opening and scheduling
- Provide excellent post-sales service and follow-up to maintain high customer satisfaction
- Receive student/parent feedback and resolve wherever possible
- Inform customer of deals and promotions
- Prepare product or service reports by collecting and analyzing customer information
- Perform tasks as assigned by Manager
- Assist other Schola staff as needed

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Employee Engagement Activities, Team Building Events
- Getting 13th month pay every year as company rule
- Company’s labor policy completely pursuant to Vietnamese labor legislation (social & health insurance, annual leave, working conditions, etc.);
- Young, dynamic working environment
- Snack, coffee free in office
- Join our team building program and many parties (lunch party, dinner party, cinema,...)
- Having the chance to work with skilled foreign professionals

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Bachelor Degree (preferred)
- From 0.5 - under 2 years of experiences
- Communicate in English
- Strong preference is given to individuals with customer-facing experience in the education and/or service industry.
- Strong customer service mindset, results-driven and striving for work excellence
- Exceptional verbal and written communication skills
- Well organized with efficient time management skills
- Team player with a positive attitude and commitment to exceeding sales objectives
- Able to adapt in a dynamic work environment
- High moral ethics and professional work-place behavior
- Positive, Can-do Attitude

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,IT Support

Trung cấp - Nghề
Dưới 1 năm