L1/l2 IT Global Service Desk Analyst

OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.

OPSWAT. Protecting the World's Critical Infrastructure

**The Position**

We are looking for a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam. As part of a larger team, you will be assisting with different projects, troubleshooting, resolving technical issues, and adding value to the overall global service desk. You will get exposure to OPSWAT's IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.

**What You Will Be Doing**
- Hands on interaction with different departments and people.
- Respond to user requests globally for service, troubleshoot problems and help develop solutions.
- Troubleshooting and supporting on-premises and cloud infrastructure issues.
- Assist and execute cloud production deployments based on playbooks.
- Access management and securing customer data.
- Participate in business resiliency exercises and the incident response lifecycle.
- Work on incident and event correlation, fidelity related to incident monitoring, alerting, and management processes.
- Administration of identity & access management, vulnerability management, patch management, and endpoint management programs.
- Level 1 and Level 2 technical support for service and incident requests.

**What We Need from You**
- Proficient with Windows 10/11, Windows Server and/or Linux systems Server. Basic understanding of macOS.
- Strong Microsoft Office 365 administration skills.
- Basic understanding of networking and print services.
- A can-do attitude and willingness to engage with departments and people.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated understanding of Cyber Security, Security Operations, and Incident Response.
- Strong oral and written communications skills.
- Ability to quickly assess issues, prioritize associated tasks, and efficiently manage time to resolve requests.
- Understanding of and passion for computers, technology, and learning.
- Eager to learn and grow in a fast-paced environment.

**It Would Be Nice If You Had**:

- Containers and orchestration.
- Cloud automation (terraform / ansible / others).
- One major Cloud provider (access management, networking, compute, serverless, databases, monitoring).
- Basic understanding of ITIL concepts - asset management, incident management, and service management, etc.
- Understanding of Security and Risk frameworks such as NIST CSF/800-53/800-171, Cyber Kill Chain, MITRE ATT&CK, OWASP, CSA, etc.
- Knowledge of SIEM, threat intelligence platforms, vulnerability assessment tools, Cloud platforms, EDR, Cyber threats, attack vectors, exploitation methods, IOC and TTP's, Infrastructure and Application security in a distributed environment.
- Knowledge of Cyber Security concepts, Cloud Platform Security, Risk Assessment, Network Security, IAM, Data Security and Governance.
- Information Security certifications such as CISSP, SANS GIAC, CISA, OSCP, etc.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.