Global Service Desk Agent

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Our client, headquartered in Zurich, Switzerland, has been a leading development and production partner for industrial components (e.g. sealing and sensors, etc.) for over 100 years. As a globally active product and materials specialist, we are serving customers - particularly in Europe, the USA, and Asia. We develop and manufacture customized and innovative product solutions together with our customers.

Are you ready to tackle IT challenges head-on? As a Global Service Desk Agent, you are the first point of contact for our employees' technical concerns. Whether it's fixing a fault or fulfilling a request, you're the one who gets things done.

Your responsibilities:

- Remote first level IT Support for colleagues across all business lines and geographies.
- Handling requests via different channels such as portals, phone calls, or quick chats to assist users.
- Understand and Analyze Issues
- Dive into tech problems, guiding users through the process of finding solutions.
- Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
- Collaborate with IT colleagues and partners to troubleshoot and resolve infrastructure and network-related challenges
- Maintain a high level of customer satisfaction by providing quality assistance.
- Manage access and administration using Identity and Access Management systems and other tools
- Continuously develop your knowledge about IT services, business processes, and technical skills
- Contribute valuable ideas to enhance our IT systems and processes.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
You are working in our office in District 1, Ho Chi Minh City or remotely
You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility. You work in a well-established company that serves a broad range of clients across different industries.
- You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
- You can work remotely and in our office in HCMC
- You work in a well-established company that serves a broad range of clients across different industries
- You are part of a young, dynamic team in an international environment and have individual career opportunities.
- Opportunity to join a training course
- Social Insurance, health Insurance with 100% salary
- Competitive and Negotiated salary

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Relevant IT qualifications and a proven track record in the field with at least 2 years of work experience in an international helpdesk environment
- Hands-on experience with ticketing systems like ServiceNow, Jira-SM or others
- Proficiency in ITSM processes and tools and ITIL Foundation certification
- A passion for technology and a willingness to learn and adapt
- Excellent customer service skills - solving problems effectively while creating positive user experiences through proactive high-quality communication
- Strong analytical skills and attention to detail
- Ability to work effectively both independently and as part of a team
- Quality awareness and prioritization skills - efficiently managing tasks with a keen awareness of quality
- Strong proficiency in English, both written and spoken
- Chinese (Mandarin) knowledge would be a big plus
- German knowledge would be a nice-to-have

YOUR

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: IT Phần Mềm

Trung cấp - Nghề
Không yêu cầu