Hiring Services Engineer

4 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Two95 International Full time $30,000 - $60,000 per year

Job title Services Engineer
Responsibilities and Job Descriptions:

  • Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
  • Carry out installation both On Premise & Cloud in according to procedure and process.
  • Troubleshoot problems / errors encountered during installation.
  • Record all problems or errors that were encountered, including its resolution, where appropriate.
  • Record new customer requests as part of project handover documentation.
  • Conduct User Acceptance Test, User Training as per project methodology.
  • Provide Go-live support during system go live period.
  • Submit all documents upon completion of installation and handover to the support team in accordance with procedure as defined.
  • Perform other professional services duties as and when required.
  • Perform L1 and L2 duties including assisting in MY Global Helpdesk operations as and when required.
    • Create and proactively involve in the knowledge base best practice among the team.
Requirements

A bachelor degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences (such as Mathematics, Physics), or engineering with programming modules.

  • With 2 years of working experience in IT or IT project delivery. Those with more experience will be considered for more senior positions.
  • Hands-on competence of Microsoft Windows, Linux, SQL. Exposure to or knowledge of Amazon Web Services (AWS) would be an advantage.
  • Knowledgeable of computer network
  • Able to work outsides office hours occasionally
  • Must be able and willing to travel for project implementation
  • Experience in hotel industry would be an advantage
  • Good command of English. Competence in other languages would be an advantage
  • Please provide phone number which is accessible on Whatsapp.

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