Customer Services Specialist

2 weeks ago


Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset:

- Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition,
- Analyze technical service requests from English/French/German speaking customers.
- Provide estimation and propose alternative solution if needed.
- Process the requests according to agreed solution and handle change requests.
- Ensure the deliveries are on quality, on time.
- Have high speed interaction with stakeholders across Europe/US.
- Have high speed interaction with Product team in Switzerland and Vietnam.
- Participate in special technical projects upon request.
- Work closely with Services Manager to maintain service deliveries and quality.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Attractive remuneration package with 18 days of annual leave
Premium Healthcare package
Travel opportunities to Switzerland

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Bachelor’s degree in Computer Science, Telecommunication or related.
- Open for fresher up to 2 years experience working in IT industries.
- Strong communication and presentation skills.
- Has a strong customer oriented mindset.
- Strong time management skills, able to identify and prioritize urgent/critical requests.
- Good at logical and critical thinking to propose accurate solution to customers.
- Proficient in English is required; knowing French is a strong plus.
- Experience with software testing/coding/Customer Services, working in product’s company is a strong plus.
- Knowledge in HTML, CSS, Javascript.
- Knowledge in SQL is a plus.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Data Analytics

Đại Học
Không yêu cầu



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